Creative cloud app won't update or update any apps (2023)

[Ryan5C52]

Hi, I haven't been able to update photoshop or premiere pro for a while as the CC app shows a spinning wheel saying it is updating. I have done a fresh install of CC and still get same result. Any suggestions very welcome, thanks. 

 

 

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Ryan5C52]

Thanks, I have already tried a restart and uninstall/reinstall of the CC app and get the same result. It shows as "updating creative cloud" with a spinning wheel and wont update the apps. 

[kglad]

go through each step carefully.  or don't.

[Ryan5C52]

I didnt see your whole message before I replied only the 1st section, apologies getting frustrated with this as its impacting my work. Will try complete reinstall of all apps and see how it goes. 

[kglad]

understood.  (and hopefully, the problem's resolved before the last stage, which if done correctly, is time-consuming.)