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Creative Cloud apps won't open on my mac. They are not Verifying.

New Here ,
Dec 30, 2021 Dec 30, 2021

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I have an Imac running Apples most recent IOS, Montery 12.1.  I have a subscriptoin for the Creative Cloud. When I try to open the programs, such as photoshop, they don't open or take a very long time to verify. I get a bar saying verifying, that often takes a very long time to complete and usually doesn't open the program.  

 

I read in a forum that some non Apple products need full disk access, which I have granted in my preferences.

 

Apple says it's not their problem.


Any suggestions?  If I can't solve it here, is there a support phone I can call, or only forums on my personal Creative Cloud plan?

Thanks for any help.

 

Tom

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correct answers 1 Correct answer

Community Expert , Dec 30, 2021 Dec 30, 2021

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

...

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Community Expert ,
Dec 30, 2021 Dec 30, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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