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Sajhd
Sajhd
Participating Frequently
April 6, 2014
Answered

Creative Cloud Archive not working!

  • April 6, 2014
  • 1 reply
  • 1769 views

After having many issues with constant syncing between my devices I have opted to uninstall the CC app from my machines and moved all the content to Dropbox!

However, I am now trying to delete the contents from my CC storage via the web browser. When I move the selected folders and move them to the archive it moves the folders but when I refresh the page they reappear as if they haven't been removed and if I view the archive page it is empty!

How can I delete all the content from my CC storage?

This topic has been closed for replies.
Correct answer Ken G. Rice

@jamskof74 - There are two ways to upload files - using the web client at https://creative.adobe.com/files and using the File Sync that is part of the Creative Cloud app on your computer.

Using the web client you can drag and drop files (but not folders) from Windows Explorer or Mac OS X Finder onto the web page and the files will upload. You can also using the Upload action.

File Sync is part of the Creative Cloud app and to upload files (and folders) you place them in the Creative Cloud Files folder on your computer. If you do not have File Syncing yet please close and restart the Creative Cloud app. File Sync should then be enabled.

1 reply

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
April 7, 2014

Do you want just the items in the Archive deleted, or would you like us to delete all of your files?

J
jammerinsky
Known Participant
April 9, 2014

am i wrong or is the adobe cc desktop app supposed to allow you to upload files from your desktop by dragging and dropping into a folder? (see link below 5 paragraphs down)

http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq .html#id_74925

i was just told by one of your customer support team that i am not supposed to upload by dragging and dropping, he said the only way to upload a file is through your website??

this is incorrect right?

Ken G. Rice
Community Manager
Ken G. RiceCommunity ManagerCorrect answer
Community Manager
April 10, 2014

@jamskof74 - There are two ways to upload files - using the web client at https://creative.adobe.com/files and using the File Sync that is part of the Creative Cloud app on your computer.

Using the web client you can drag and drop files (but not folders) from Windows Explorer or Mac OS X Finder onto the web page and the files will upload. You can also using the Upload action.

File Sync is part of the Creative Cloud app and to upload files (and folders) you place them in the Creative Cloud Files folder on your computer. If you do not have File Syncing yet please close and restart the Creative Cloud app. File Sync should then be enabled.

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