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rocketmotion
rocketmotion
Participant
May 8, 2019
Question

Creative Cloud Assets public link not working

  • May 8, 2019
  • 2 replies
  • 1213 views

Hello,

I have a few large files stored at my Creative Cloud Files/Assets that I am unable to download. After a long wait for the server's response, I get this message:

Error 503 first byte timeout

first byte timeout

This is happening only to large files (bigger than 4gb or so). I tried it with MXF and zip files that I have uploaded both today and a few months ago.

Can someone explain what's going on?

It's very embarrassing when you're dealing with clients and services like this (especially Adobe's) prove unreliable.

This topic has been closed for replies.

2 replies

S
StPatrick
Participating Frequently
August 1, 2019

Yep.  Service is no help.  Acknowledged their server side problem

but still haven't fix the problem.  They closed my case without fix, just stupid.  Over two weeks, and it nearly took that long to get

them to get of the script and open their minds. Probably have to wait for monthly, quarterly automated server maintenance because customer

service has no idea or real skills

public link not working

This question is Not Answered.

Error 503 first byte timeout

first byte timeout

Guru Mediation:

Details: cache-ord1723-ORD 1506040888 3085135254

Varnish cache server

Can't share large zip files with clients.  Recent development, that has always worked before.  Some have previously had the same problem, but no real solutions offered.  Any ideas when Adobe engineers will fix this major issue with sharing public files? 

Customer support is a nightmare.  Obviously Adobe problem.  Contacted multiple times over a week or so, and no help what so ever.

Clients can't download.   Seems to have been a problem for years.  Service help is terrible.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 1, 2019

It's enough to share the link to your post. This is not the Adobe help. If you think it's a bug you should file a bug report:

Feature Request/Bug Report Form

ABAMBO | Hard- and Software Engineer | Photographer
S
StPatrick
Participating Frequently
August 1, 2019

Whatever.  More gaslight, thanks your so helpful

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 8, 2019

There are some magic barriers at 2G and 4G, because of the way 32 bit numbers are coded. I have, however, no idea, if that is a problem here.

Moving from Adobe Creative Cloud​ to File Hosting, Syncing, and Collaboration​.

ABAMBO | Hard- and Software Engineer | Photographer
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