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R
Rackmani
Participant
March 25, 2023
Question

Creative Cloud auto update blue arrows remain until manually check for updates

  • March 25, 2023
  • 1 reply
  • 1348 views

These blue updating arrows (see screenshot) remain until I manually click check for updates.  It was previously resolved after reporting but has come back again for some time now. It's most annoying..  Can anyone help?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 25, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

R
RackmaniAuthor
Participant
March 25, 2023

Cheers bro,

I've just done a repair via the uninstaller app so gonna see how that goes.  On further resech the blue arrows may relate to syncing although 'check for updates' has previously resolved them.

R
RackmaniAuthor
Participant
March 26, 2023

sounds good. 


OK sadly the issue seems to persist although i note clicking on the cloud button (top right) tells me all files are synced and that turns off the blue arrows.   Anyone any idea how to fix?

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