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Creative Cloud auto update blue arrows remain until manually check for updates

New Here ,
Mar 25, 2023 Mar 25, 2023

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These blue updating arrows (see screenshot) remain until I manually click check for updates.  It was previously resolved after reporting but has come back again for some time now. It's most annoying..  Can anyone help?

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Cheers bro,

I've just done a repair via the uninstaller app so gonna see how that goes.  On further resech the blue arrows may relate to syncing although 'check for updates' has previously resolved them.

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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sounds good. 

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New Here ,
Mar 26, 2023 Mar 26, 2023

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OK sadly the issue seems to persist although i note clicking on the cloud button (top right) tells me all files are synced and that turns off the blue arrows.   Anyone any idea how to fix?

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Community Expert ,
Mar 26, 2023 Mar 26, 2023

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i'm not sure it's worthwhile to go further in this list. i think you've already tried the first two:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Apr 01, 2023 Apr 01, 2023

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The uninstall - reinstall may have worked but wasn't sure but today it self updated to whole new style v 5.10.0.573 and so far so good

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Community Expert ,
Apr 01, 2023 Apr 01, 2023

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good to hear! (and thank's for the update.)

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