Creative Cloud automatically signing out (We can't verify your subscription status)

[VIVEK25564143djbx]

Our agency provides editing services and has two Adobe accounts with limited software for video and graphic design. On January 11th, my colleague logged out of my account slot by mistake. I needed to edit at that time, so I signed out his laptop slot and signed in with my desktop slot. The ID had 2FA, so I called him for the OTP. When I logged in to Creative Cloud and opened Premiere Pro, it asked for credentials again. I logged in to Premiere Pro and got an error saying "We can't verify your subscription status" following with - "We can't reach Adobe Servers, This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshoot guide"
After clicking "Try Again" and receiving another error "We're still having connecion problems", I noticed I had also been logged out of the Adobe Creative Cloud desktop app. Upon "Quitting Premiere Pro" and trying to sign back into Creative Cloud, I went through the login process entering my ID and password, received messages about "Signing you into Creative Cloud" and "Initializing Creative Cloud", creative cloud was launched and saw all the programs I had access to in my subscription was visible. However, when I tried back to open Premiere Pro and sign in, it logged me out of the creative cloud app.

[Manan Joshi]

Check out the following articles

https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/in/download-install/kb/common-network-connectivity-issues.html

https://helpx.adobe.com/download-install/kb/cc-sign-in-prompt.html

-Manan

[VIVEK25564143djbx]

1. No Network Issue ( Tried 1st Article )
2. Creative Cloud Still automatically signs me out ( Tried 2nd Article )
3. Creative Cloud Still automatically signs me out ( Tried 3rd Article )

[kglad]

@VIVEK25564143djbx 

to start, do you have a teams or enterprise subscription?

[VIVEK25564143djbx]

It's All Apps 100GB Subscription

[kglad]

@VIVEK25564143djbx 

that didn't answer the question, but i'll assume you have an individual subscription that you manage yourself.  if that's incorrect, there are different steps that should be taken.  so:

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html