Creative Cloud blank screen not because of the special characters (?, /, $, #, %, &)

New Here ,
Mar 09, 2021 Mar 09, 2021

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선영5E12_0-1615354901646.png

I checked my profile, and it wasn't because of the special characters.

How can I solve this problem? 

선영5E12_2-1615355040661.png

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Cloud storage web assets , File sync

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Community Expert ,
Mar 10, 2021 Mar 10, 2021

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first, exit (file>exit cc) your cc desktop app.

then, rename the opm.db file by navigating to the OOBE folder*.

finally, launch your cc desktop app

 

*

Windows: [System drive]:\Users\<username>\AppData\Local\Adobe\OOBE

Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE

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