Creative Cloud Blank Screen

Forum|Forum|5 years ago
July 7, 2020
5 replies
1860 views

After getting no real help with fixing Adobe Photoshop CC's home screen never loading, now the Creative Cloud app is a blank screen that never loads. I can't repair, or uninstall any Adobe apps now, because the CC app will not work. I am getting to the point where I am going to stop using Adobe's products because they keep failing irreparabibly and there's apparently no way to even fix it. Screen shot attached, not that it's going to show you a lot.

I am using Windows 7 64 bit.

Libraries

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glennb6640596

Participant

Sam here, couldnt find any solutions to it, all apps area outdated since cnt get CC running

Jeffrey_A_Wright

Community Manager

Glennb6640596, to use a Creative Cloud individual membership you must have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html. Please work with whoever manages your organization's network to verify that you can access the entire list. If this is not possible, then please look into getting Creative Cloud for Team or Enterprise membership.

ravenb34763809Author

Participating Frequently

You think that it's a firewall issue? I don't have a firewall, am on a personal home network with a normal amount of security (WPA encrypted), and obviously before the latest update Creative Cloud worked fine on my computer because I was able to install my apps in the first place. When will Adobe be rolling out a patch to fix what they broke?

ravenb34763809Author

Participating Frequently

So using the Creative Cloud Uninstaller I was successfull in unistalling CC. I then re-installed, which fixed the blank screen issue, until it updated itself. I can now confirm that the latest CC update has broken this entirely. I guess I'll wait until Adobe decides to fix it?