Creative Cloud can't load cloud documents

Forum|Forum|4 years ago
August 27, 2021
2 replies
3156 views

I have repaired my Creative Cloud app, but each time I open it, I can only view my cloud documents for about 15seconds before cloud has an error in being unable to show my documents. I am currently working on an iMac v.10.14.6. I have all the latest versions of my cloud apps as well. Photoshop won't show my cloud documents. I still have over 900GB of cloud space still available. I am working via ethernat cable on a 1GB/s line. I have no idea why this keeps happening, but it's a problem as I require my cloud documents in order to do my work.

Cloud storage web assets

This topic has been closed for replies.

D

DavidOlgarsson

Participant

Having the exact same problem too, albeit on Windows 10. None of the errors on the "Photoshop Cloud Errors"-page seem to help, though. Started having these problems after the latest PS update, so I'm thinking it might be related...

M

Miss_KittyWhiteAuthor

Participating Frequently

Try uninstalling your creative cloud app, and then redownloading the install file from adobe. That seemed to work for me. The repair didn't work at all, tried that twice. I do think this is a new version issue though. In terms of the forum for Adobe, I had an issue and posted it there about a month & a half ago, to date nobody seems to have an answer for my issue, so not everything works out there either.

kglad

Community Expert

the complete redo is:

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials