Creative Cloud Cleaner Tool - time to clean?

New Here ,
Jan 09, 2022 Jan 09, 2022

Copy link to clipboard

Copied

I'm currently using the CC Cleaner Tool to uninstall CS apps from my new MacBook Pro running Monterey. I chose only one file to clean as a trial run: I selected it and clicked "Cleanup selected." It's been going for over an hour now and all I see is the spinning rainbow ball, which starts and stops sporadically. Not that I imagine it's a quick process to search out and clean up all the files associated with the app, but I was wondering how long should it take?

TOPICS
File sync

Views

91

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

a few minutes, if used correctly.

 

to use correctly you should:


uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


then clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 10, 2022 Jan 10, 2022

Copy link to clipboard

Copied

LATEST
quote

Not that I imagine it's a quick process

 

It has aways been quick for me. Two mins max.

 

Whatever is happening on your Mac seems to be stuck in a never ending loop.

 

I would Force Quit, if that's available and re-boot. Then try again.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
express Get Adobe Express free

Easily make social graphics, flyers, logos, and more from thousands of free templates.

Get free app
Free to use, no credit card required