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Creative cloud crashed and now my laptop won't turn back on

New Here ,
May 14, 2023 May 14, 2023

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Someone HELP......I installed this creative cloud to use photoshop on my new laptop, I open photoshop and began a design and then less than 5 minutes later my screen goes black and stays that way for about 10 minutes.....I forced a shut down and now my laptop won't turn back on....It just keeps showing my some kind of code that I have ZERO knowledge of....Please help!!

 

Side note, Adobe really should go back to hard copies of the software, NEVER had these issues back then.

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Community Expert ,
May 14, 2023 May 14, 2023

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You LOOK to have a hardware problem that MAY be a bad drive... you need to go to a hardware repair facility

 

Photoshop Elements is non-subscription and I think you may buy a DVD on Amazon http://www.adobe.com/products/elements-family.html

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Community Expert ,
May 14, 2023 May 14, 2023

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restore your laptop to its new state.

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