Copy link to clipboard
Copied
Even though I have my preferences set to Auto-update for all installed programs, Creative Cloud still flags me to update manually. Auto-update will not work. FYI, MacOS Monterey v. 12.5. Also, while one of my programs has plugins that may conflict (Ai), most do not. Please let me know a fix for this, if known. Thanks.
Copy link to clipboard
Copied
[Moderator moved from Using the Community forums to Creative Cloud Services.]
@K-Rox,
Can you update Creative Cloud desktop app to ensure you have the latest version?
See this help article for more details.
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Did you read the posted link and follow steps in that article?
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Click your Avatar > Select Preferences. Click on Apps tab.
When Update Apps is selected, you should see a list of all installed apps on your system something like this. Is the list populating?
If not, Reset the App.
Mac: Cmd + Option + R
Win: Ctrl + Alt + R
Failing that, I suggest you reach out to Adobe Technical Support below.
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
Copy link to clipboard
Copied
Almost a year later and this is not fixed.
Copy link to clipboard
Copied
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.