Creative Cloud Desktop preventing PC from going to sleep

[jonaskohl]

I recently started to have the problem where Adobe Creative Cloud Desktop prevents my Computer from entering sleep mode. Normally my screen turns off after 5 minutes and the PC will go to sleep after 20 minutes, but CC recently started to prevent this.

I have confirmed that CC Desktop is the culprit by using the following command:

powercfg -requests

which outputs the following:

DISPLAY:
[PROCESS] \Device\HarddiskVolume5\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
Video Wake Lock

SYSTEM:
None.

AWAYMODE:
None.

AUSFÜHRUNG:
None.

PERFBOOST:
None.

ACTIVELOCKSCREEN:
None.

When I kill the Creative Cloud procress, my computer is able to go to sleep again.

Why does this occurr and how can I fix this?

Diagnostic info:

Windows 11 Home 21H2 (Build 22000.795) x64

Creative Cloud Desktop (5.8.0.592):

• Applications: 5.8.0.592
• CCX process: 4.10.0.39
• CC library: 3.20.5.20

Log collector filename: AdobeLogs_20220801_035626_314-win-GS.zxp

[kglad]

try pausing sync'ing and see if that solves the problem

open the cc desktop app > click the hamburger menu at top left > file > preferences > syncing > pause syncing

[jonaskohl]

I already tried pausing syncing, but that sadly didn't help

[kglad]

can you explicitly enter sleep mode (with win 10, that would be start button>power>sleep)?

[jonaskohl]

I can enter sleep mode but after a couple of seconds, my PC wakes back up

[kglad]

something's not right.  i have no trouble with sleep mode in win 10 and the cc desktop app.

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

[jonaskohl]

Sadly didn't help

[kglad]

try updating your video driver.

[Nancy OShea]

In my experience, Sleep Mode is pure poison. It causes unwanted problems I don't wish to deal with.  Best advice, disable Sleep Mode.

[jonaskohl]

This is not a helpful nor a constructive answer. Adobe Creative Cloud Desktop should not interfere with sleep mode settings without the user's consent.

[James24319805on3s]

What an awful response. Computers should be able to sleep without issue. If it causes unwanted problems with Adobe software, that's Adobe's fault. Computers not going to sleep wastes a tremendous amount of energy.

[kglad]

@James24319805on3s , did you fix the problem using the posted solution?

[Peru Bob]

Let the monitor sleep instead of the computer.

[jonaskohl]

That is not the purpose of sleep mode

[Guest]

I have the same issue with Video Wake Lock, and I can't get the monitor to sleep.

[maveisnobody]

That is the issue as well. Mine can't either sleep or just turn off display.

[OzPhotoMan]

Main solution is to quit CC from the menu, not form the red X upper right. however, Mine had the problem again today, PC had been Ok then sleep mode stopped working. CC was not running. I checked with the powercfg command and it showed CC was blocking sleep. I opened CC, quit via the menu and it now sleeps. 

[kglad]

@maveisnobody, 

@tsmith35x's

powercfg /requestsoverride process "creative cloud.exe" display system

appears to be a long term solution according to @tsmith35x 

[Guest]

I am having the same problem. Did you find a solution?

[kglad]

@Deleted User, did you reset? repair? reinstall? clean reinstall?

[Guest]

Yes, before I posted my query.

[carlk_kakwerknie]

Yup - all was working pretty well and now Adobe is blocking my PC from Screen Saver and Sleep.

It all happened when they pushed the "Remove background with one click" update. When I cleared that notification all went back to normal but even after a reboot it persists.

Tested on Windows 10 Enterprise, Windows 10 Pro and Windows 11 Pro (existing and new PC build this weekend).

Hope Adobe fixes this asap.

[carlk_kakwerknie]

Might add that going through each notification in CC has led to the below to clear. Would be funny if a notification is causing the blocks.

[PROCESS] \Device\HarddiskVolume3\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
Video Wake Lock

[kglad]

the vast majority of us are not seeing that problem, so it's unlikely it's the adobe cc app alone causing the problem.  further, there are reports of this issue going back, at least, 5 years, so it's unlikely a near future adobe action is going to fix this problem for those of you that are seeing this problem.

try the suggestions in this thread.

[carlk_kakwerknie]

I just proved this on 3 different machines with 3 different flavors of Windows, each time with Adobe causing the issue.

[Insults removed by moderator.]

"did you reset? repair? reinstall? clean reinstall?" - genius at work here.