Creative Cloud Desktop (Waiting for connection)

[powerful_mindset5C18]

Hey There,

My Internet is good, I have the latest Adobe CC Desktop update.

The issue is in File Syncing, it says "Waiting for connection" and  it is not syncinig.

I tried:

• Restart PC
• Disabled my Internet Adapter and re-enabled it
• Relaunch Adoboe CC Desktop App
• Repair Adobe CC Desktop App

Any ideas?

Thanks

[mino21]

I am not sure if there is any solution. I have followed all the advices, deleted OOBE folder, deleted the shared folder, used Adobe CC Cleaner to clean everything, installed Creative Cloud again and it worked! It synchronized the folder successfully. And in few hours, it was broken again. Adobe really needs to fix that and find the source of the problem. Why to use this cloud solution when it is not capable of the primary function it should do? Obviously there are many people who have similar problems with that. My computer is obviously capable to synchronize properly. But why is it so that it works only few hours after complete reinstall? This week W10 machine does not work and W7 machine does not have problems. Few weeks ago W7 machine was not working but the W10 was. Quite unreliable solution.

[default6a9y05lvobfo]

I'm having the same problem, I've tried what you said and also tried to uninstall everything, it took 10 hours to reinstall and synch all my files, it seemed fine until this morning and now it has problem again. 

Did you fix it or are you still having problems?

[Dmitriy Gaynetdinov]

I have the same problem –  on two computers. It's been going on for days

Adobe CC Desktop (5.7.01307) 

[Digital Halftones]

By any chance did you figure out how to fix this issue or did it fix itself on it's own?

[kglad]

@Digital Halftones 

did (or do) you have older adobe apps on your computer?

if so, https://helpx.adobe.com/creative-cloud/kb/aam-error-update-cc-desktop-app.html

[Digital Halftones]

On PC I had saved only settings for photoshop and illustrator but app data was removed with each new update, on my laptop I only have the newest version. It does not sync on either system. 

[kglad]

did you ever have pre-cc adobe apps on your computer?

[Digital Halftones]

Not on these systems. I purchased this PC in the last 2 years and the laptop in November. The only change I can think of was the adobe creative cloud update. If I was able to roll back I would try that but there isn't an option to do that. It auto upates to the newest version as soon as you reinstall it. 

[kglad]

@Digital Halftones 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[williamt0098]

I've just started having this issue has it been fixed?