Creative Cloud Discontinuing Synced Files

[Rachel31897706spcq]

Hello! 

New to posting on this community. I am just a bit confused about the change coming in February concerning Creative Cloud storage. 

Will we lose the 100 GB of storage for our files that we have with Creative Cloud? 

If I want to upload final versions of Illustrator files to Creative Cloud just to store them will I still be able to do that? 

If we are losing this storage, why would Adobe not lower their prices? 

I have read the article that Adobe sent out concerning this change but I did not quite understand it, so if anyone is kind enough to elaborate on it I would appreciate it! 

Thank you!

[kglad]

only the local sync folder will stop syncing. there are no other changes.

[Rachel31897706spcq]

Appreciate the response!

[kglad]

you're welcome.

[Abambo]

Creative Cloud still will use cloud space to store your libraries and cloud documents (https://helpx.adobe.com/illustrator/using/cloud-documents.html). The Synced files are the part of the cloud, where you upload any data, and it gets synced to all your computers (like Dropbox, OneDrive, GoogleDrive, pCloud). It never did work very efficiently and was lacking features that are nice to have, like the offloading of data with OneDrive, where the data gets downloaded when accessed. I've switched everything from Creative Cloud to OneDrive, for all my living documents.

BTW: only syncing to the cloud does cease working, the documents will still be locally available, but won't be copied anymore to the cloud. So for me that means that my second workstation won't get the changes (that's the reason, why I switched to OneDrive for that). 

See here for additional information: https://community.adobe.com/t5/creative-cloud-services-discussions/changes-to-adobe-creative-cloud-s...

[Rachel31897706spcq]

Thank you so much for replying and giving me this insight!

[Abambo]

You're welcome. 

[derekwatson]

I have just had a long call with an Adobe support agent as my Libraries are unavailable when I am online (fine on iPad) but I disconnect from the network and they are there, they also are syncing with the CC app.
It appears that Library support has been removed along with the file syncing on Feb 1... Even though the CC Libraries page on adobe.com does a big sales pitch about their usefulness and was updated 4 days ago!
Dropping library support in all the apps seems like a crazy thing to do... hopefully it is an oversight.

[Tarun Saini]

Hi 

@derekwatson

,

We're sorry to hear about this.  Are you still seeing this issue, If yes, can you tell us more when you say, "but I disconnect from the network and they are there "Does that mean when you're not online? Did you see any error messages? 

We're here to help, just need some info.

Regards,

Tarun

[derekwatson]

Hi

yes they are fine when not online...

only started happening last week, I have seen a number of updates over the weekend so will try when I can today as I am travelling 

[derekwatson]

I can rule out the home network as the issue is still there when signing in elsewhere but...
When I disconnect Nord VPN the libraries show up.
Oddly though Nord VPN is not active at home, only on untrusted networks.