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Creative Cloud Failure

JPearson
New Here ,
Nov 12, 2020 Nov 12, 2020

I've been using Photoshop for years on a Mac - I have Creative Cloud 2019. Suddenly today it stopped functioning. Whe I clicked on the CC icon on the top of my screen, it apologized for taking longer than usual to load, gave me a message about something being corrupted, and then completely disappeared. In attempting to reinstall the Creative Cloud App (as one of the posts recommended) I get Error Code 1. The installation is still in progress but barely moving. Goes without saying I have a huge project I need to get done NOW! Advice?

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Kevin Stohlmeyer
LEGEND ,
Nov 12, 2020 Nov 12, 2020

Update your creative cloud app to 5.3.5.499 

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Kevin Stohlmeyer
LEGEND ,
Nov 12, 2020 Nov 12, 2020
LATEST

Error code 1 is a network issue. check your connections.

https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html 

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Resources
Getting Started
What are Creative Cloud services?
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What are Creative Cloud Libraries?
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What are Cloud Documents?
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Creative Cloud mobile app collection
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Quick Start for Adobe Stock
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Storage and services common questions
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Services
Adobe Express
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Showcase your work > Adobe Portfolio
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Showcase your work > Behance
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Adobe Fonts
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Manage assets with Creative Cloud Libraries
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Cloud Storage
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Collaborate on CC Libraries or folders
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Collaboration FAQ
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Sync files in your Creative Cloud Files folder
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