Creative Cloud Files Folder doesn't appear in Finder

[jjspringer]

Hello!

I'm trying to sync files with Creative Cloud but the folder doesn't show up in Finder in the location that is specified in my desktop app. Here are the facts:

- No folder appears where it should on my Mac in the Finder (based on the location given in the desktop app settings)

- Files DO appear in iPad app

- Files DO appear in web browser version

- The "File Sync is Off" is grayed out in the desktop app settings, but when I go into Settings menu and click "On" for the Sync On/Off and click "Start Sync" it turns the Sync On/Off back to Off

- When I click "start sync" button in desktop app, it thinks about it for a while and goes back to the "start sync screen"

- When I log into the desktop app settings and I try to move the folder to a different location, the app says that it's moving and will say that it's in it's new location. If you go to that location in the finder, it's not there.

- I'm having no other issues with Creative Cloud

- Fonts are syncing fine

- I've uninstalled and reinstalled Creative Cloud, everything is still the same. Restarting my computer doesn't fix it.

- I'm on OS X 10.9.4 with plenty of memory and only three small jpg images in my sync

- Creative Cloud is up to date, all apps are up to date

Anyone else having this issue? Is there some setting somewhere that I need to turn on? Thanks in advance for your help.

J.J.

[Jeffrey_A_Wright · Accepted solution]

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

[Jeffrey_A_Wright]

JJgspringer by default the Creative Cloud Files folder is located in Users/<UserName>/.  Do you not see a Creative Cloud Files listed there?

[jjspringer]

No. I've even tried moving it under location settings in the desktop app and it doesn't appear in a new location either. I've tried restarting my computer and restarting my Creative Cloud desktop app and it doesn't appear after that either.

I've tried searching for "Creative Cloud", "Creative Cloud Files", "Files", "Creative", and "Cloud" on my computer and no folder named that or one that contain the proper files comes up. I'm unsure what the actual folder is named, since I've never seen it. I've even searched for the jpg file names but they don't appear either.

What should I do?

[Jeffrey_A_Wright]

Jjgspringer I would recommend reviewing User files missing and following the solution of contacting our support team directly at Contact Customer Care.  If you can please have your Core Sync log readily available for the support technician it would be beneficial.  The Core Sync Log can be found at ~/Library/Application Support/Adobe/CoreSync/.

I would also recommend referencing this discussion.

[derekajack]

Hi,

did either customer support or the help article assist you in resolving this?