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H
hMe
Participating Frequently
December 11, 2017
Question

Creative Cloud Files - Hosted videos giving No video with supported format error when sharing link

  • December 11, 2017
  • 7 replies
  • 3698 views

I am also suddenly having a problem with a video from my creative cloud not loading. I can watch it online with no issues if I go to the Creative Cloud menu > Assets > Files > view on web, but my clients suddenly became unable to play the video online themselves, and when I followed up the link I had sent to them I was given the error "No video with supported format and MIME type found"

I made the video private and then public again which seemed to create a new link, but the error persists.

This problem seems to be happening to a number of videos I have uploaded. I can play them from CC menu > Assets > Files > view on web, but the links I shared seem not to be working.

Does anyone have any idea what might be going on?

This topic has been closed for replies.

7 replies

H
hMeAuthor
Participating Frequently
June 22, 2019

This problem has reoccurred for me for the FOURTH time, exactly as described in the original post. The video plays from "Creative Cloud menu > Assets > Files > view on web" but not from the share link.

I'm paying enough for this service that I don't think I should have to be mailing DVDs to clients. Not amused.

What is going on? Are certain video formats more problematic? Is there anything I should be doing to avoid this problem?

    H
    hMeAuthor
    Participating Frequently
    June 23, 2019

    Next morning, the share link still doesn't work, and no idea what causes this problem or if there is anything I can do to prevent or fix it. So I am using Google Drive.

    C
    carmensandiego62
    Participant
    June 25, 2018

    So I saw the date of the original message and Adobe's response dated Dec 2017 that engineering was working on it. I just uploaded my first video and I am experiencing the EXACT same issue. The share link DOES NOT work and according to everyone's comments, I am going to have to share my video in DropBox???

    This needs to be fixed NOW please. I cant justify another expense to my boss for SaaS because Adobe cant get a share link to work.

      H
      hMeAuthor
      Participating Frequently
      January 11, 2018

      The issue was somehow resolved for me a while back, but has suddenly reoccurred. What is going on? Eg: https://adobe.ly/2ARxw1K

      H
      hMeAuthor
      Participating Frequently
      January 11, 2018

      I've got a client on a tight deadline and this is really throwing a wrench into things.

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      January 11, 2018

      Your video played okay for me

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      December 13, 2017

      Thanks for letting us know about the issue for providing the example links. I’ve reported it to engineering. They’re investigating and working to get it addressed as soon as they can. The issue is one of their top priorities. I’ll follow up once I hear it’s been resolved or if I learn of any workarounds. Sorry for the inconvenience.

        D
        Dave Marlow UK
        Inspiring
        December 13, 2017

        Thanks for the update!

        R
        rong22834160
        Participant
        December 13, 2017

        I'm having the same issue and it's the same for old links as well.  Files that played last Friday are no longer able to play today.

        D
        Dave Marlow UK
        Inspiring
        December 12, 2017

        Same here, uploaded and shared vids no longer play in browser window from CC link, and when downloaded the file throws up an error message. See attached screen grab from film DL'd from CC.

        David__B
        Adobe Employee
        David__B
        Adobe Employee
        December 11, 2017

        Hi hMe,

        Do you have an example link you could share here publicly demonstrating the issue?

        Thanks,

        - Dave

        J
        joseg58262838
        Participant
        December 13, 2017

        Same issue here. My client couldn't see the 10 videos I sent her. When I follow the link all I get is the playback buttons and an empty screen. If I go directly to my account I see them perfectly. I need help this is costing me money,

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