Creative Cloud Files not showing in Finder

[janeller316]

Hi,

I'm having an issue where Creative Cloud Files aren't showing in my Mac's Finder. When I go through the app, I'll have all the most recent files. When I try to access Creative Cloud through Finder, only some of the files are there. Is there a way to fix this? The system is up to date.

In an issue that may be related, so I'll mention it here just in case. Lately my Cloud has taken forever to sync. The other day, it took over an hour. Sometimes it won't sync at all but won't give me a reason the files won't sync. Some files will sync one day, then the next not sync.

Also, the issues seem to be getting worse. I work on a team and all members have access to the Creative Cloud. The other day, several files were deleted and none of us deleted them. Stranger, even though we should all have access to the same archive, the files were only in one team members archive. Everyone had completely different looking archives. In an even more annoying occurrence, one team member was inexplicably booted out of access to files the other day and had to be reinvited. Today, he had to be reinvited again.

P.S. I know Adobe might be able to see what's wrong via remote access, but my company's firewall blocks them and I'm still waiting on IT to get back to me on allowing a temporary session. I figured I'd post it here to see if anyone had any ideas.

[Haeme Ulrich]

Are you using macOS Sierra? There sync tools have a problem with the new iCloud Drive Desktop sync…

Best

Haeme Ulrich

[janeller316]

Hi,

Thank you. I'm using the MacBook Air.

Do you know of any problems with this version of Mac?

Thank you,

JanelleR

[Haeme Ulrich]

Which version of macOS are you using? The described problems are only with the most current (10.12)

Best

Haeme

[janeller316]

The version is OS X El Capitan Version 10.11.16.

Thank you,

JanelleR

[Haeme Ulrich]

Have you still the same problems? For us the service is back again after we had no versions of the files yesterday.

Best

Haeme

[janeller316]

Hi,

All my problems are fixed, thanks in part to chance  and part to my IT department. The syncing to the app was fixed by...I don't know what, it just happened. However, my IT department was able to get the files to sync to my Finder. I don't know if files will keep being deleted somehow or if my teammate will keep being kicked out, as those are unpredictable. However, unless that happens again I'm going to think of this as fixed.

Somehow, the destination the files were set to sync to was different than the ones in my Finder. IDK how, as I haven't changed the setting since I started working here. But it's fixed now, so that's what counts.

Thank you so much for your help!

[liamthorpeyoung]

Anyone know of a likely timeline for a fix for macOS Sierra? As a developer myself I know we get the pre-release months ahead of time, Adobe should have been working on this so that there were no issues when Sierra went public, which was seven days ago now.

[Haeme Ulrich]

I'm not sure how early this was communicated. DropBox has the same problem…