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S
six foot kitten
Participating Frequently
July 29, 2015
Question

Creative Cloud Files Not Syncing

  • July 29, 2015
  • 1 reply
  • 3420 views

   Recently following an update to my CC app, my shared folder disappeared. It contained 8GBs of assets and I am curious to what happened. I created another folder for the shared service and started the sync, but nothing is syncing. It did copy my directory over, but none of the actual assets. It constantly says that it is syncing, but never syncs anything. I have located my files via the browser, but can only download them one at a time. Where did my files go? I also cannot change anything in my preferences. I have tried the following in order:

  1. Double checked to make sure that I have Sync turned on.
  2. Signed out and back in.
  3. Powered down the PC and restarted.
  4. I have deleted the Core Sync files as recommended in a previous forum.

Win 7 - Creative Cloud 2.2.0.129

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1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
July 29, 2015

Hi,

Please mention the operating system of your computer.

Regards,

Bani

S
six foot kittenAuthor
Participating Frequently
July 29, 2015

Windows 7 - Creative Cloud Version 2.2.0.129

S
six foot kittenAuthor
Participating Frequently
July 30, 2015

Hi,

Are you still experiencing this issue?.

Thanks

Warner


Yes. I uninstalled the application, removed the folders as suggested and I am still experiencing the same results. If I try to move my Creative Cloud Files folder via the preferences it just says it syncing and never does anything. If I leave it in the default users location, it only loads the directory/folders I have set up, but none of the assets in the folders. Does this make sense?

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