Recently following an update to my CC app, my shared folder disappeared. It contained 8GBs of assets and I am curious to what happened. I created another folder for the shared service and started the sync, but nothing is syncing. It did copy my directory over, but none of the actual assets. It constantly says that it is syncing, but never syncs anything. I have located my files via the browser, but can only download them one at a time. Where did my files go? I also cannot change anything in my preferences. I have tried the following in order:
Win 7 - Creative Cloud 18.104.22.168
Please mention the operating system of your computer.
Windows 7 - Creative Cloud Version 22.214.171.124
Please try doing a clean installation of the Creative Cloud app as it seems to be an issue with the app :
1- TURN OFF FIREWALL of your security program
2- Check extensions of your browser if you have any browser protection tool installed disable them ( Ad-block Plus, internet security toolbars etc).
3- After that Sign out of Creative Cloud app > Launch Task Manager and close all adobe processes (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)
4- Uninstall Creative Cloud Desktop Manager :Creative Cloud Help | Uninstall the Creative Cloud desktop app
5- Delete following folders :
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager
C:\Program Files (x86)\Adobe\Creative Cloud Folders
C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both
6- Run Adobe Cleaner tool : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe
7- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
Let us know if this helps.
Are you still experiencing this issue?.
I am trying the previous steps later this afternoon.
Yes. I uninstalled the application, removed the folders as suggested and I am still experiencing the same results. If I try to move my Creative Cloud Files folder via the preferences it just says it syncing and never does anything. If I leave it in the default users location, it only loads the directory/folders I have set up, but none of the assets in the folders. Does this make sense?
I don't even get the option to move folders
Could you please send us your logs to investigate your issue? Please zip up this entire folder C:\Users\<username>\AppData\Roaming\CoreSync and send it to me at SyncForum-Communication@adobe.com
Note: The AppData folder is hidden by default. This document explains how to show that folder: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html
Please also note us the information as below:
Forum post link:
Type of internet connectivity (Ethernet/WiFi):
Using a proxy (Y/N):
Timezone of your computer:
I guess this was never resolved.
Looks like Adobe's way of hanging up on someone is to ask them for their logs and then never respond.
This syncing issue has been a problem for years, and Adobe has offered little to no resolution for it.