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Creative Cloud Files Not Syncing

New Here ,
Jul 28, 2015 Jul 28, 2015

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   Recently following an update to my CC app, my shared folder disappeared. It contained 8GBs of assets and I am curious to what happened. I created another folder for the shared service and started the sync, but nothing is syncing. It did copy my directory over, but none of the actual assets. It constantly says that it is syncing, but never syncs anything. I have located my files via the browser, but can only download them one at a time. Where did my files go? I also cannot change anything in my preferences. I have tried the following in order:

  1. Double checked to make sure that I have Sync turned on.
  2. Signed out and back in.
  3. Powered down the PC and restarted.
  4. I have deleted the Core Sync files as recommended in a previous forum.

Win 7 - Creative Cloud 2.2.0.129

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Adobe Employee ,
Jul 28, 2015 Jul 28, 2015

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Hi,

Please mention the operating system of your computer.

Regards,

Bani

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New Here ,
Jul 28, 2015 Jul 28, 2015

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Windows 7 - Creative Cloud Version 2.2.0.129

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Adobe Employee ,
Jul 28, 2015 Jul 28, 2015

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Thank you.

Please try doing a clean installation of the Creative Cloud app as it seems to be an issue with the app :

1- TURN OFF FIREWALL of your security program

2- Check extensions of your browser if you have any browser protection tool installed disable them ( Ad-block Plus, internet security toolbars etc).

3- After that Sign out of Creative Cloud app > Launch Task Manager and close all adobe processes (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

4- Uninstall Creative Cloud Desktop Manager  :Creative Cloud Help | Uninstall the Creative Cloud desktop app

5- Delete following folders :

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both

6- Run Adobe Cleaner tool  : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe

7- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if this helps.

Regards,

Bani

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Adobe Employee ,
Jul 29, 2015 Jul 29, 2015

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Hi,

Are you still experiencing this issue?.

Thanks

Warner

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New Here ,
Jul 29, 2015 Jul 29, 2015

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I am trying the previous steps later this afternoon.

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New Here ,
Jul 29, 2015 Jul 29, 2015

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Yes. I uninstalled the application, removed the folders as suggested and I am still experiencing the same results. If I try to move my Creative Cloud Files folder via the preferences it just says it syncing and never does anything. If I leave it in the default users location, it only loads the directory/folders I have set up, but none of the assets in the folders. Does this make sense?

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Explorer ,
Jul 30, 2015 Jul 30, 2015

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I don't even get the option to move folders

Adobe CC Error2.JPG

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Adobe Employee ,
Aug 05, 2015 Aug 05, 2015

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Hi:

Could you please send us your logs to investigate your issue? Please zip up this entire folder C:\Users\<username>\AppData\Roaming\CoreSync and send it to me at SyncForum-Communication@adobe.com


Note: The AppData folder is hidden by default. This document explains how to show that folder: http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please also note us the information as below:

Forum post link:

Adobe ID:

Country:

Type of internet connectivity (Ethernet/WiFi):

Using a proxy (Y/N):

Firewall (None/Corporate/Local):

Timezone of your computer:

Thanks.

Lin

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New Here ,
May 22, 2020 May 22, 2020

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I guess this was never resolved.

 

Looks like Adobe's way of hanging up on someone is to ask them for their logs and then never respond.

 

This syncing issue has been a problem for years, and Adobe has offered little to no resolution for it.

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