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Creative cloud how to free up space

Explorer ,
Sep 19, 2023 Sep 19, 2023

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Creative Cloud tells me that I have 22 GB used (out of 21) but when I check all the libraries are empty and it tells me that there are no synchronized files.
I would like to empty the space and block any type of sharing.
It's very annoying to always see the warning sign for a service you don't use

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File sync

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correct answers 2 Correct answers

Community Expert , Sep 19, 2023 Sep 19, 2023

use a web browser to navigate to the following locations. at each location there are several folders/links to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match

...

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Community Expert , Sep 19, 2023 Sep 19, 2023

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions


2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html


Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you

...

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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use a web browser to navigate to the following locations. at each location there are several folders/links to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder.

 

the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

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Explorer ,
Sep 19, 2023 Sep 19, 2023

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Thank you. For the number of GB I solved it!

The problem remains that I get "library synchronization error".

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions


2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html


Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

 

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Explorer ,
Sep 19, 2023 Sep 19, 2023

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Perfect!

You are a little God!

B)

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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you're welcome.

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