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phunkidude
Known Participant
July 22, 2014
Question

Creative Cloud is not synching

  • July 22, 2014
  • 1 reply
  • 647 views

I started using Creative Cloud's files synching function earlier this week. I started a job at work then synched it to my home. Last night I did some updates at home but when I opened the (supposedly) synched files at the office today, some were not the latest variations.

Weirdly, though, the modification dates all show the time I finished working last night (and saved). There are also new files that I added to the folder at home, now showing up here at work. The only file that is not synching is my .muse file but that is also showing as being modified at home so I'm unclear why, contrary to the mod date, it's actually a day or so out of date.

Creative Cloud Desktop reports that all files are synched and up to date. Synching is activated from both sites so why is my Muse file not right?

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 22, 2014

File Sync Links that may help

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

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phunkidudeAuthor
Known Participant
July 22, 2014

Your third link is dead. Sadly that was the one that intrigued me the most.

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phunkidudeAuthor
Known Participant
July 28, 2014

Hi,

are you able to provide details of the filenames that are either not syncing or don't seem to be the correct version? 

It would help if you could send a copy of the Coresync.log file from both machines in question, which you will find at:

Win - C:\Users\username\AppData\Roaming\Adobe\CoreSync

Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top).  Then in the pop up enter:

/users/username/Library/Application Support/Adobe/CoreSync/

Then select go, this will take you to the folder containing the .log files.)

Please email this to me directly on djack@adobe.com.


Derek,

I stopped doing it as I read that .muse files were not compatible with CC synching.

Sean

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