Creative Cloud libraries sync error

Explorer ,
Feb 28, 2022 Feb 28, 2022

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Hi, I see a lot of people have had this problem in the past too and I have tried all of the recommended fixes I could find in these threads, but I still cant get my libraries to sync. I work for a large company and have an iMac where the libraries work fine and no sync error shows, but have just picked up a new MacBook Pro and the libraries on my MacBook Pro are not syncing with my iMac which are both on the same Adobe account. On the MacBook Pro is shows the "Libraries sync error" warning in all the adobe apps and the Creative Cloud App. I have tried all the uninstall recommendations with the cleaner tool etc, but nothing seems to get it working. Any help would be much appreciated as our Team would like to be able to all have access to a set of shared libraries, but I currently cant even share the libraries with myself on the same Adobe account?

Cheers

Gia

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correct answers 1 Correct answer

Community Beginner , Apr 14, 2022 Apr 14, 2022
Simply updating Adobe XD to version 50 did not solve the issue. I've found out that one of my libraries was corrupted (not sure why) and it was causing the issue. I had to unpublish it, publish it again and then relink all components from satellite files thanks to the new relinking feature released on version 50 (long overdue by the way... better late than never). This solved the issue and now my libraries sync OK. However, this process has affected several design teams across many different cou...

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Adobe Community Professional ,
Feb 28, 2022 Feb 28, 2022

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reset the cc app making sure it's in the foreground, then pressing:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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Explorer ,
Feb 28, 2022 Feb 28, 2022

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Hi, thanks for your reply. But that didnt work either, still have same problem -"Libraries sync error".

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Adobe Community Professional ,
Mar 01, 2022 Mar 01, 2022

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i'm sorry to hear that. 

 

if that's the only problem you're having with the cc app, you should intelligently look for a corrupt file causing the problem.  you can do that by 1/2's so if you have ~1,000,000 file, it would take, at most, 20 steps to pinpoint the culprit.

 

if that's not the only problem you're having with the cc app:



try to repair:
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Explorer ,
Mar 01, 2022 Mar 01, 2022

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Hi, thanks for that extensive reply. This was a clean install and all programs are up to date and working fine, the only thing not working is the File sync in the libraries. I have done all the uninstall, cleaner tool etc, but when using the cleaner tool I dont get any message to say that it is done, in fact it looks like it does nothing, not sure if it is working at all. I am on OS Catalina 10.15.7 as we cant update to the latest OS as its incompatible currently with our gateway. Everything works fine with this setup on my iMac but on the MacBook Pro I get the error message for Creative Cloud Libraries. 

I have no idea how to do this part of your message regarding c++, so might need to IT department to take a look, but my system is totally up to date otherwise:

   repair all ms visual c++ versions that can be repaired.

   update your ms visual c++, if it can be updated

 

Cheers

Gia

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Adobe Community Professional ,
Mar 02, 2022 Mar 02, 2022

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no, don't do all that (and visual c++ is unrelated to the file sync problem).  all those fixes (including visual c++) apply only if file sync was the least severe of other adobe cc problems.

 

let adobe support check your computer and see if they can help. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Explorer ,
Mar 03, 2022 Mar 03, 2022

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Thank you, I might pass this on to our IT department to contact Adobe, as it seems all of our Studio who are on MacBook Pro laptops are having the same problem. We are in Australia so not sure of what time pst bussiness hours our? Thanks again for your help. Cheers

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Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

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with a team:enterprise account your acct manager had a way to contact adobe.

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Explorer ,
Mar 08, 2022 Mar 08, 2022

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Thank you, I will organise for them to get in touch with Adobe and hopefully we can get our libraries syncing. 

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Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

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you're welcome.

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Community Beginner ,
Apr 11, 2022 Apr 11, 2022

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Hello @Gia Ninja and @kglad ... Did you have any luck on solving this? I'm facing the exact same issue. Probably due to an XD shared component library that got corrupted. But I can't seem to solve it. The problem happens either on my Mac or PC. There is one component library that is not syncing. But some other ones are.
Adobe XD version 49.0.12.14, Cloud Sync 5.6.2.1, Creative Cloud 5.6.5.58
Please help me!!

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Community Beginner ,
Apr 14, 2022 Apr 14, 2022

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Simply updating Adobe XD to version 50 did not solve the issue. I've found out that one of my libraries was corrupted (not sure why) and it was causing the issue. I had to unpublish it, publish it again and then relink all components from satellite files thanks to the new relinking feature released on version 50 (long overdue by the way... better late than never). This solved the issue and now my libraries sync OK. However, this process has affected several design teams across many different countries and has caused all sorts of headaches for me and several other professionals. XD might be good for creating concepts and uploading them to Dribble. But that´s it. Other than that, I wouldn't recommend it to any enterprise-level company. I've been using it for more than 2 years and have faced so many bugs that I've lost count of them.

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