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R
Rob217717683hsl
Inspiring
June 5, 2023
Question

Creative Cloud Libraries upload is unreliable and consistently fails/breaks

  • June 5, 2023
  • 1 reply
  • 945 views

I'm in the process of testing whether we can house our image libraries on Creative Cloud libraries for our designers and editors to easily access.

 

Let me tell you, the test is not going great.

 

I've been uploading images in batches (per shoot - about 100 images at a time, some JPG some TIF), then waiting for Creative Cloud to show 'File Sync: Up To Date' before uploading any more.

 

I uploaded about 10 shoots worth of images. According to Creative Cloud, all complete. However, if I login via the web, I could only see four images and none of the extra groups/sub groups I created. Likewise, other creatives in our team could only see the same four images in their libraries. I noticed that despite Creative Cloud showing File Sync: Up To Date multiple times over multiple days, if I closed and opened the software, it would start the sync again, all the way to 100%. This resulted in no actual change to the contents of the libraries however.

 

So, I uninstalled Creative Cloud and all the Adobe apps, ran the Creative Cloud cleaner tool (which by the way didn't remove any of the actual library content), reinstalled and started again.

 

It worked for a bit, but now the same problem has come back.

 

Is the Creative Cloud file sync/uploader broken? Incapable of handling multiple files? Is this related to my account only? Adobe support have suggested a bunch of things, none of which have worked and all of which were basic troubleshooting steps I'd already tried.

 

Creative Cloud Version: 5.10.0.573
Computer: 2019 Macbook Pro 16" i9

MacOS Version: Ventura 13.2.1

This topic has been closed for replies.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
June 7, 2023

Hi @Rob217717683hsl,

 

We're sorry to hear about this. Could you please share your Adobe ID with us via private message? We're here to help, just need some info.

 

Regards,

Tarun

R
Rob217717683hslAuthor
Inspiring
June 19, 2023

@Tarun Saini Hi Tarun, checking to see if you got my message below? Keen to get this resolved but can't private message you.

R
Rob217717683hslAuthor
Inspiring
June 20, 2023

Hi @Rob217717683hsl,

 

We're sorry for the delay. It seems like you're experiencing some synchronization issues with Creative Cloud and your image libraries. Here are a few troubleshooting steps you can try to resolve the problem:

  1. Check your internet connection: Ensure that you have a stable internet connection to allow for proper syncing of your files. Unstable or slow connections can cause synchronization problems.

  2. Sign out and sign back in. Sometimes, signing out of Creative Cloud and then signing back in can help resolve syncing issues. To do this, open Creative Cloud, go to the Account settings, and choose the SignOut option. Afterwards, sign back in using your Adobe ID.

  3. Update Creative Cloud: Ensure you have the latest version of Creative Cloud installed. Check for any available updates and install them if necessary.

  4. Check your storage space: Ensure that you have enough storage space available in your Creative Cloud account to accommodate all the images you uploaded. If your account reaches its storage limit, it may cause syncing problems.


Let us know if that helps.

 

Regards,

Tarun


Hi @Tarun Saini 

 

1. We have a stable 100mbps download/50mbps upload here

2. As mentioned, I've tried fully uninstalling/reinstalling but the problem came back

3. I'm on Creative Cloud app version 5.10.0.573 and there are no pending updates

4. We have 950GB free in our Creative Cloud libraries

 

There is no reason why this shouldn't be working.

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