Creative Cloud Library Outrageously Slow

[pegandpop]

Hey there,

Creative Cloud has been almost unusable over the past month.

Incredibly slow to load Illustrator assets into the library and not updating assets that have been edited through the links panel from illustrator.

Changes are seen in the Illustrator file when double clicked from InDesign, but saved updates do not carry through to the InDesign document, even when the InDesign asset is deleted and reloaded.

The only way to update is to drag and drop another copy into the library from the double clicked asset. 

I do use Dropbox which has never been a problem before, but I am now pausing sync while using Creative Cloud. It helps a bit but CC is certainly not performing like it used to.

All apps are up to date, I'm running macOS Sonoma 14.6.1 and using 13.1gb of 100gb CC storage.

I've also started splitting libraries but it's not helping.

Please help! This one is killing my workflow.

Thank you!

All apps are up to date

[kglad]

you can contact adobe support to see if there's a problem on their end.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[pegandpop]

Hey,

I've tried this a couple of times and absoloutly nothing. The bot doesn't even seem to recognise the app, Illustrator. It is really quite spectacular.

Despite selecting 'Call in less than a minute' no one calls nor contacts me via email, which I had to confirm to pass on my number, to re schedule. On both occassions I have blocked out time to do this. The lack of respect for their consumers time is staggering. What do you suggest? Thank you.

[kglad]

just type "agent" in chat field

[pegandpop]

Check the screenshot. Done. Many times. They don't call.

[pegandpop]

I lead with agent. The one visable is the third "agent' entered.

[kglad]

is there an open ticket?

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[pegandpop]

No. Both times I followed the steps outlined in your original answer up to the last screen shot which left me with the message: "Thanks. An agent will call you at your number ending in **** in less than a minute. We look forward to helping you soon."

No one has called, there has been no follow up

[kglad]

have you been able to receive other calls?

[pegandpop]

Yes, I have spoken with support a number of times over the past decade that I have been using CC. Same account. Same phone number.

[kglad]

during the time when you expected an unreceived call from adobe, did you get other calls?

[pegandpop]

My phone is working.

[kglad]

ok.  try twitter/x.

[pegandpop]

I don't have a twitter account and do not want one. I should not have to leave a companys platform and sign up to an  social media to contact them. kglad, do you work with Adobe or are you just joining the chat?

[kglad]

i don't work for adobe.

[martincedes3112 · Accepted solution]

In case you haven't solved this, I found another thread with a solution/explaination.

https://community.adobe.com/t5/adobe-collaboration-experiences-bugs/cc-libraries-loading-super-slow/...