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Renee5E72
Participating Frequently
May 17, 2022
Question

Creative cloud library so slow, nearly unusable

  • May 17, 2022
  • 2 replies
  • 3730 views

Our library is quite large and shared between about 40 people. It is extraordinarily slow to use. I've been trying to organize it into groups and subgroups and it takes many, many seconds to react to me selecting one single thing. 
Have we overloaded it? Are there recommended limitations? What have we done wrong? 
Our content is a mix of photography, paragraph styles, graphic elements from InDesign and Illustrator, text blocks with standard content, icons and color swatches.

 

What can we do to speed it up? 

 

Thanks

    2 replies

    L
    LambsW
    Participant
    March 30, 2025

    Why is it so hard to organize these cc libraries. all i want to do it move assets to diffent catagories.  I want to move several at a time.  this take forever and its always freezing.  im so tired

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 30, 2025

    did they you reset your app?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    May 17, 2022

    Hi there,

     

    We're sorry to hear about your difficulties. This shouldn't be happening. Could you please let us know if you're using the Creative Cloud Desktop App or on the Creative Cloud web? What happens when you try to see the same libraries on the asset web? Please share the logs from your machine to help us troubleshoot the issue you are seeing. You can use this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Once you have the logs, upload the logs to your creative cloud and share the link with us.

     

    Thanks for your patience.

     

    Regards,

    Tarun

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 17, 2023

    Hi @Renee5E72 ,

     

    Could you please share the affected libraries via private message?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 17, 2023

    I've done it 2 times already. sent the  library and the log files as you can see above. No answer so far. I give up using that slow library feature since its unusable and started dumping it straight to my google drive.


    We apologize for the delay. The log files that you've shared are not accessible. Could you please share the log files by uploading them to cloud storage and share the link with us via private message?

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