Please provide advice on the inability to sync library files with Adobe Creative Cloud libraries.
The CC Library is used by our team; everyone in our company has the same licence; some team members' libraries are properly synced, while others aren't.
I've been having this problem since April 2022. Please assist me in solving this.
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
Thank you. Try your suggestions now; mine weren't successful. and earlier I attempted to uninstall and reinstall the software (many times). did not work
if you're working on the theory that it's a cc app problem not fixed by resetting (as opposed to a corrupt file refusing to sync and blocking other files from sync'g):
after resetting, if that fails, try to repair
if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
It's not working
then you have a corrupted file that's blocking the sync.
Could you elaborate more on the issue? Is there a visible sync error in the panel/CCD, or is a library just failing to appear/update?
We using CC Library in our team, which was previously correctly synced with everyone. The CC Library is currently not syncing correctly. A few members of our team sync up properly, while a few others don't sync at all. Please assist me in resolving this problem.
Sure, we want to help you.
Do you see any visible error in cloud icon in CCD app ?
Also, - if you could share logs from machines, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
This will generate a zip file - please could you send me the name of it?
It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.
Is the issue resolved ? If you are still facing the issue please share the logs for us to proceed.