Creative Cloud Library Unsharable

New Here ,
Apr 17, 2019 Apr 17, 2019

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I created a library and I am trying to share it with my team. When I click on "Collaborate" it leads me to a page that says "Error 404: Asset not found." When I access my libraries on the web, that particular library doesn't show up. How do I get this library to show up and be sharable?

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Adobe Community Professional ,
Apr 17, 2019 Apr 17, 2019

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Adobe Employee ,
May 03, 2019 May 03, 2019

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Hi,

Could you please check if syncing works in Libraries Panel.

Click on creative cloud icon in the footer of the Panel to trigger sync:

footer.PNG

Wait till sync is finished and repeat Collaboration flow you are doing.

Please, let us know if you are still facing the problem.

Thank you,
Mariia

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New Here ,
May 10, 2019 May 10, 2019

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Hi - I have triggered the Synch as you suggest but when i follow the 'collaborate' path I'm still getting a 404 page

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Adobe Employee ,
May 14, 2019 May 14, 2019

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Hi!

We are currently working to fix this problem, and will update you when the issue is fixed.
Also our specialists will reach you out to investigate this case.

For now we can suggest a workaround - try exporting library to any location on your machine (there is Export menu option in fly-out menu in Libraries Panel).

Screen Shot 2019-05-14 at 11.25.51 AM.png
And import library back to the Panel. Let the library sync and try Collaboration flow for this imported library.

Thank you,
Mariia

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Adobe Employee ,
May 17, 2019 May 17, 2019

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Hi Toby,

Can you check that library again through the collaboration flow to see if you can now access?

Thanks,


Dave

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Adobe Employee ,
May 17, 2019 May 17, 2019

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Hi Luke,

If you have a moment, could you check that library again to see if you can collaborate?

Thanks,

Dave

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