Creative Cloud Not Allowing Login

[Steve Nelson Editor]

Hello,. Creative Cloud is not allowing me to login with my crendentials. The Creative Cloud app is forcing me to login in with a Google organization account, which doesn't work because that is not how my Adobe CC login was setup.

 

(I do not have an organization account, I do not know why it says this).

My credentials do not work from this page, because I do not use a Google organization account, but there is no option to NOT login with Google.

On top of this, Creative Cloud App will NOT uninstall because I have other Adobe applications installed. But the other apps cannot be uninstalled, because I can't login to my Adobe Creative Cloud account.

So, basically I cannot login or reinstall any software no matter what I try and I am completely locked out of my account.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[David__B]

Hi @Steve Nelson Editor

In addition to the suggestion from kglad I also wondered if these might help

• Try going to https://adobe.ly/47gvgni and see if you can sign out
• Use the cleaner tool to remove your Adobe ID credentials #11 https://adobe.ly/4oiqfAI

Hope that helps,
Dave

[Steve Nelson Editor · Accepted solution]

Thanks guys, I ended up just wiping my computer and starting from scratch, but I will try these out if it ever happens again (which hopefully it doesn't).

[kglad]

hopefully, you won't have that much work to do if it happens again.