Participant

Answered

Creative Cloud not syncing to Creative Cloud Files Folder

Forum|Forum|11 years ago
March 14, 2014
17 replies
127792 views

Hi there

I have been using Creative Cloud since the beginning, but I noticed this week that it is no longer syncing my desktop files to the cloud.

All my apps are up to do date, the icon is as it should be black and not greyed out. When I click into the Creative Cloud, Sync is turned on in preferences, sync is activated in th files part, but when I click into the folder I see all my files, but no green ticks on the folders and no syncing

I have been using it for a long time and its been working fine until now. I only noticed this week when some stuff I put into the cloud, never synced with my desktop folder.

I recently moved a lot of files and did a tidy up, but it was working fine after that and just stopped working.

Can someone please let me know what I cant try to get this working again.

Thanks in advance for your help

Billy

Correct answer AmE10825498

Hello,

After the update my issue seems to be resolved.

Thanks,

Ryan

I delete the CoreSync database files and it seems to have solved my problem.

Quit the Creative Cloud desktop app.

Go to:

Mac:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CoreSyncSync

Windows:

C:\Users\<username>\AppData\Roaming\CoreSync

And delete any file that has *.db (or a variation such as *.db-wal)

Restart the Creative Cloud desktop app.

B

Ben Mordue

Community Manager

This thread is now over a year old. There have been many releases of the Creative Cloud desktop application since then, and the root cause for the original issue raised here was addressed some time ago.

Old replies and suggestions may now be out of date and confusing. This is making it harder to offer support. For this reason, I'm locking this forum thread to prevent new replies.

Please create a new forum thread if you are currently experiencing any issues with the Creative Cloud desktop application.

Thanks and regards,

Ben

HyperPing

Participating Frequently

I have the same problem here, running Yosemite 10.10.3 on a late 2011 MBP. I have the same alert as everyone else that stems from downloading assets from the marketplace: SOME FILES FAILED TO SYNC (Learn More).

If you click 'Learn More' it opens a new dialog stating that "There was a problem syncing some files", and in small print "For more information click the specific errors below" which leads nowhere and gives no information. You can, however, view the files in their folder. Once you stare at them for a few minutes, your files still don't sync.

Rather than create a new administrator user or attempt to blame this lack of file sync on my computer, I have found a two step solution that has shown promise.

Turn off CC file sync
Use Dropbox

It's like magic. Try it.

O

oneDegree

Inspiring

HyperPing wrote:

....

Rather than create a new administrator user or attempt to blame this lack of file sync on my computer, I have found a two step solution that has shown promise.

Turn off CC file sync

Use Dropbox

It's like magic. Try it.

I imagine we are all aware of the other file syncing services out there, I use four of them myself. That's fine for your native files, but doesn't address the Adobe Libraries not syncing, which is the issue raised by a number of people in this thread who use that feature. Your comment, pithy as it might be, sadly adds nothing to the discussion. :-)

J

javier1968

Participant

Exactly the same problem, no files are getting synced from Adobe Shape on the iPhone which makes the app useless as it will only save the file to the cameral roll as .jpg

Cheers

samvitk28768988

Participant

Quit and restart Creative Cloud - for Mac users.

worked for me.

Cheers!

D

ddinsdale2000

Participating Frequently

DONT LOSE DATA WHEN RE-INSTALLING Creative Cloud.

I re-installed just now and it deleted all of my local data without warning. As my real issue was that the local files were not syncing with the cloud, that means I have just lost about a weeks work :-(

After an hour on chat with Adobe, the support chap confirmed that this is a 'feature' of the uninstall routine. I made the point that uninstalling software should never delete user data; the response wasn't sympathetic.

Make sure you take a back up of all your local Creative Cloud files before you re-install.

H

Hainesy

Participant

I actually cant believe this... No sync.... Your programmes are great, but file cloud/syncing these days is almost essential. 'Creative Cloud' that doesnt work...... Why? Answers please!

B

Ben Mordue

Community Manager

hainesy, perhaps you could describe in more detail the problem you're experiencing in a new forum thread?

This is a relatively old thread. There have been several updates to the Creative Cloud desktop application since this thread was started and much of the information on it is no longer relevant.

Thanks,

Ben

S

SilverStripe4

Participant

Hi,

I have been having the same issue, tried working it out with the Adobe Call Center staff but they were very unhelpful, spent over 2 hours with them trying to debug the issue with no success.

I have had a look at my log file and the bolded line seems to be where the problem is. Can you give me any advice as to how to fix? Happy to send the full log file through if necessary. Have already tried uninstalling and reinstalling, disk permissions repair, and a sign in/out all to no avail.

20140717-083720.016: Restore cloud folder from [ ( -- email address removed for privacy -- )] to [].

20140717-083720.016: There is no old cloud folder [ ( -- email address removed for privacy -- )] to restore.

20140717-083720.017: There is no cloud folder at [], so now initalize it.

20140717-083720.020: ERROR: Unable to setup cloud folder at : . Disable sync.

20140717-083720.020: ACCController::enableSync switch sync OFF

20140717-083720.023: MControllerDelegate::quota {storageFree:-1, storageTotal:-1}

20140717-083720.025: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateSyncDisabled (11)

Your help on this issue is greatly appreciated!

Thanks

Joel

Q

quietquakes

Participating Frequently

Joel, I had some of these same messages in my log file. What worked for me was to uninstall ACC software, log out, log in as a different administrative user, and install ACC software. I then logged out, and logged back in with my normal account and syncing worked just fine.

Hope that helps.

christoph.romer

Participating Frequently

Hi

I'm also experiencing the same problem. A few days back the issue started to emerge and the Creative Cloud application tells me "Some files failed to sync". I already tried all the suggested steps above and nothing helped. I'm running OS X 10.9.3 and the latest Creative Cloud application. My Adobe CoreSync log file tells me the following

20140706-142244.470: All Live Files: 1, Folders: 1

20140706-142244.470: ----- 2014-07-06 14:22:44: Analysis Completed. Time 00:00:00, Speed: Many files/s -----

20140706-142244.470: Job 'CSJob': Analyze Finished OK

20140706-142244.471: Error 3 in local monitoring: not monitoring

20140706-142244.471: ACCController::syncStateChanged

20140706-142244.471: ACCController::syncStateChanged: current job state: 6, result: 1, eErr = 3

20140706-142244.471: BaseControllerDelegate::pushQuota {storageFree:42949672960, storageTotal:42949672960}

20140706-142244.472: ACCSync::stopJob: forced: 0, reason: Connectivity error

20140706-142244.473: CsRunWorker::stopped error: 20140706-142244.476: MControllerDelegate::quota {storageFree:42949672960, storageTotal:42949672960}

20140706-142244.476: MControllerDelegate::syncStatus state 1 (CoreSyncStateSignedIn)

20140706-142244.524: 2014-07-06 14:22:44: File Monitoring was asked to stop on: : Connectivity error

20140706-142244.525: 2014-07-06 14:22:44: File Monitoring was asked to stop on: acsl://scss.adobesc.com:80/files: Connectivity error

20140706-142245.456: File Monitoring stopped on: acsl://scss.adobesc.com:80/files

20140706-142245.457: 2014-07-06 14:22:45: File Monitoring has stopped: Was asked to stop

20140706-142245.493: MControllerDelegate::quota {storageFree:42949672960, storageTotal:42949672960}

20140706-142245.494: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateOffline (5)

20140706-142245.495: ACCController::updateWithState: 5

20140706-142245.495: ACCController::removeAllIcons

20140706-142245.495: ACCController::handleTermErr: network error unable to connect to server

20140706-142245.496: ACCController::syncStateChanged

20140706-142245.497: ACCController::syncStateChanged: current job state: 4, result: 1, eErr = 3

20140706-142245.497: ACCSync::stopJob: forced: 0, reason: Connectivity error

20140706-142245.497: 2014-07-06 14:22:45: File Monitoring was asked to stop on: : Connectivity error

20140706-142245.498: 2014-07-06 14:22:45: File Monitoring was asked to stop on: : Connectivity error

20140706-142245.499: MControllerDelegate::quota {storageFree:42949672960, storageTotal:42949672960}

20140706-142245.500: BaseControllerDelegate::pushSyncStatus: sent CoreSyncStateOffline (5)

20140706-142245.500: ACCController::updateWithState: 5

20140706-142245.501: ACCController::removeAllIcons

20140706-142245.501: ACCController::handleTermErr: network error unable to connect to server

Any help would be appreciated.

Thanks

Chris

B

Ben Mordue

Community Manager

Hi Chris,

Could you send me the complete log file to bmordue@adobe.com?

At a first glance, this looks like a network issue. Are you able to use Creative Cloud file sync on a difference machine or different network (for example, if you are unable to sync in the office, are you able to sync from home)? Are you aware of any changes to your network recently, such as changes to the firewall or other network security settings?

Thanks,

Ben

P

Pauly_B

Participant

Hi Ben,

Looks like this is still an ongoing issue.

I've been asked to sign up for CC in order to collaborate on a project for a new customer. I've been using the CC file sharing for exactly one week, and as of this afternoon, some (not all) of my files refuse to sync.

I tried uninstalling and re-installing the app, and it performed a sync. Great – I thought – until I realised that what it had actually done was DELETE MY ENTIRE DAYS' WORK!!!

Thank goodness I had the presence of mind to actually take a Time Machine backup before I left work tonight or I'd be facing personal financial losses and would have to cancel my holiday. THANKS ADOBE.

Anyway, moan over – how can I (or somebody) fix this issue, which has obviously remained unresolved for months?

Thanks in advance.

Q

quietquakes

Participating Frequently

I'm having a similar issue.

Today was the first time I tried to turn on Cloud Sync. When I turn it on, the desktop app thinks for a bit, then turns it off.

I've sent my log file to djack@adobe.com. The following lines from the attached log file look relevant to me:

20140703-131509.337: There is no cloud folder at [], so now initalize it.

20140703-131509.338: ERROR: Unable to setup cloud folder at : . Disable sync.

Looking forward to getting this sorted out.

David__B

Adobe Employee

Hey Quietquakes,

Are you on Windows or Mac? Do you have Creative Cloud Files folder in your user account folder? You might test creating a new admin user account and see if the same thing occurs there or if you're on Windows try launching the Creative Cloud app by right-clicking and choosing Run and Administrator.

Hope that helps,

- Dave

Q

quietquakes

Participating Frequently

Thanks, Dave.

I'm on Mac. I logged in as a different administrative user and everything worked just fine. I'm still having problems on my main user account, though.

I had no Creative Cloud Files folder when I started setting this up. I created a folder with that name, which CCD renamed to "Creative Cloud Files (archived)".

Any other ideas?

Spoc57

Participant

The same problem here. I'm running a MacBook Pro with the latest version of Mavericks.

A few days ago, I was informed that there was a new version of the Creative Cloud and the installer. I installed them, as usual, and continued to work. Yesterday, the system informed me that there were 4 updates, so I started the installer. First of all, it informed me that it needed access rights, so I clicked on the message. All I got was the apps page and the spinner. After half an hour of waiting (I was checking emails and updating my blog), the spinner was still running.

It's as though it can't get through to the servers, or maybe it's just sitting there twiddling its thumbs. I know that the Internet connection works, because I'm able to post here.

Come on Adobe, you can do better than that!

D

derekajack

Adobe Employee

Hi Spoc57,

can I just confirm that the issue you're reporting is that after updating the Creative Cloud Desktop app is non responsive and all you see is the spinner?

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