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T
Terron Torix
Participant
November 15, 2020
質問

Creative Cloud not syncing

  • November 15, 2020
  • 返信数 4.
  • 1351 ビュー

I am trying to sync files from my iPad (running iOS 14.2) and it is taking a long time to sync. So far it has only synced 2 files when it should be syncing all 10 files. Not too sure what is going on. It has been an hour...

    このトピックへの返信は締め切られました。

    返信数 4

    tativice
    tativice
    Participant
    November 29, 2020

    The solution is to uninstall the app and installing again, that worked for me.

    I got from Adobe was " We're investigating the issue and working on a fix. In the meantime, can you please uninstall the app and reinstall it again from the appstore? This should hopefully resolve your issue.
    Regards,
    The Creative Cloud Mobile App Team" 

     

      Brady Kroupa
      Adobe Employee
      Brady Kroupa
      Adobe Employee
      November 30, 2020

      Hi everyone,

      there was a bug in the Creative Cloud mobile app affecting showing the latest synced files. We've fixed the issue and released an update 5.5.1.

      Thank you for sharing a workaround,

      Brady

      J
      jezerferris
      Participant
      November 17, 2020

      Same here:

      . 

      tativice
      tativice
      Participant
      November 16, 2020

      Same problem here. Can't sync, I see the files icons, but the pictures are not showing. 

        J
        JamieN64
        Participant
        November 16, 2020

        I am having a similar problem, with no files syncing at all between my iPad, iPhone, and desktop, all running up-to-date software.  Any files that are labeled as "Synced" on my desktop either don't show up at all on my iOS devices or, if they do, are unable to be opened or viewed by any app.

         

        When I try to access through the iOS Folders app, I keep getting this error:

        "Couldn't communicate with a helper application.

        Try your operation again. If that fails, quit and relaunch the application and try again."

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