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Creative Cloud putting my files in Trash.

Community Beginner ,
Feb 15, 2018 Feb 15, 2018

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I keep all my files organized in subfolders in Creative Cloud. I noticed today that, while the folders are all there and it shows that they are fully synced, they are all completely empty. When I searched in my browser for Creative Cloud files, they are all show up there, but still wont show up on my desktop.

After digging around I found all the folders were in the Trash with the files in them. I most certainly did not put them here myself.

I've been trying to sort this out on my own and this is what I've gotten so far:

1. I've talked to Apple about it, and said my computer wouldn't move my files without my consent.

2. I've run a virus scan and everything came out clean, so it can't be that.

3. I've chatted to Adobe about this but they say it's impossible that Creative Cloud would do this and they just told me to contact them again if it keeps happening.

I'm really worried about my files disappearing like this, and am just wondering if anyone else has experienced this or has any solutions as to how to prevent it.

Thanks!

Emma

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File sync

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New Here ,
Dec 07, 2021 Dec 07, 2021

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Hello, checking on to see if there is a fix for this. 

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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Get on with support. They need to trash a specific file to reset CC.  Needed to resync cloud files.  Sorry, I don't know which file needs to be trashed.  

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