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L
leather.bird
Inspiring
April 13, 2020
Answered

Creative Cloud "File syncing disabled. Contact your IT administrator for details" ???

  • April 13, 2020
  • 5 replies
  • 25810 views

Hello,

 

Windows 10.

Creative Cloud file syncing is disabled.

 

Going to: Creative Cloud Desktop / Settings / Syncing says:

"You don't have access to manage preferences for Syncing

Permission fro your IT administrator may be required."

 

I have no IT department. This is just me and my new computer. What am i supposed to do?

Correct answer leather.bird

Resolved.

Adobe Customer Care agent commandeered my computer and for several hours was unable to solve the problem until…

Complete uninstall and re-install of all Adobe Products.

Boom.
Works flawlessly now.

They couldn't tell me what was wrong specifically, but this was apparently the only solution.

Many thanks.

5 replies

M
Marc23041871qiws
Participant
September 15, 2023

I have chased my tail for months and several support calls with Adobe. I just found out that if you have an Adobe Acrobat Pro subscription alone you will get this "error". I signed in with a user that had a license for Creative Suite and the desktop sync worked correctly. I was informed that any license other than Acrobat will suffice. 

A
Anonymous
October 5, 2022

I don't know if this will help everyone-- but I went into Activity Monitor (Mac, Task Manager for PC) and closed out all of the Adobe Processes and CoreSync then restarted my computer and it started working again when I reopened Creative Cloud. Worth a shot!

I
Isaac5DDD
Participant
October 5, 2022

I went in to task manager, force 'end task' on all adobe services in 'background processes', then ran creative cloud as administrator. This solved it for me without uninstalling anything 🙂

L
leather.birdAuthorCorrect answer
Inspiring
April 20, 2020

Resolved.

Adobe Customer Care agent commandeered my computer and for several hours was unable to solve the problem until…

Complete uninstall and re-install of all Adobe Products.

Boom.
Works flawlessly now.

They couldn't tell me what was wrong specifically, but this was apparently the only solution.

Many thanks.

A
Alyssa230902321rag
Participant
February 10, 2022

I did this and it did not work. Any other solutions? Is it possible that sync does not work with trials?

    C
    Cindy24233137jqwa
    Participant
    May 3, 2022

    I have also tried all these steps and it did not fix it for me either. 

    Just Shoot Me
    Just Shoot Me
    Legend
    April 13, 2020

    First Restart your computer.

    Then check that you are Signed In to your computer with an Administrators account.

    L
    leather.birdAuthor
    Inspiring
    April 13, 2020

    If I go in to Creative Cloud / Settings / to look at my preferences for Synching it just says:

     

    You don't have access to manage preferences for Syncing.

    Permission from your IT administrator may be required.

     

    Its a total dead end. Doesn't tell me what to do. So confused.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 14, 2022

      Doesnt work


      @Anna27578085quu4 

       

      reset the cc desktop app:

      make sure it's in the foreground, then press:
      Win: Ctrl + Alt + R
      Mac: Cmd + Opt + R




      if that fails, repair per
      https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html



      if that fails, uninstall using the correct uninstaller from
      https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
      and then reinstall*



      if that fails, do a clean cc install carefully following each applicable step:

      uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      check for, and if available, update your os

      repair all ms visual c++ versions that can be repaired

      update your ms visual c++, if it can be updated

      restart your computer (don't skip this)

      reinstall the cc desktop app*



      *use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

      use the desktop app to install your cc programs/trials

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