Creative Cloud "Get Link" File Previews Not Showing

[JoeCmdQ]

When I share link to a folder of images it normally shows the previews of the images before you click on one.

This seems to have comepletely stopped working. I just get blank boxes. 

Anyone else finding this issue? 

I have uplaoded some test photos here: 

https://shared-assets.adobe.com/link/1dad0248-b23c-4d34-51b9-82251a41bb6b

[kglad]

sometimes this is delayed for a few hours.

[JoeCmdQ]

A few hours?.... Never had this before and that's pretty shocking given this is professional services and we're paying good money. I have clients waiting to view various folders of visuals.

[kglad]

well, you could jump to working on your cc. desktop app:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[JoeCmdQ]

Thanks, but my desktop app is working fine.

The files are synced fine.

I can see them via the web interface (when I right click on a file "View on Website"). But only when I'm logged in on my account. 

As soon as I try and view that album from the link provided by the "Get Link" option. I just get greyed out boxes.

It's like the processing done by Creative Cloud to generate thumbnails has stopped working.

[JoeCmdQ]

For example:

When I click View on Website I see this:

Then if I "Get Link" and view them as a normal person who just clicks the link I get this:

[kglad]

so, where do you think the problem lies?

[JoeCmdQ]

It's like the processing done by Creative Cloud servers that generate thumbnails has stopped working.

[kglad]

exactly. it's probably on adobe's end

[nicoleh85048295]

I'm having the same problem. Did you ever get this resolved?

[Sherita23316684fbsj]

Any resolve for this? I'm getting the same issue. It's been this way for about 1.5 weeks or so. I thought something like this would've been updated by Adobe now. It is slowing down our processes for sure.

[rockindesigner]

I work on an enterprise account through my employer and a few of us have been noticing the same issue. It started about a week or two ago. I was testing some things and it seems to be alright if I share a single file using the method of sharing a link, but sharing an entire folder it won't show the files. I guess that's alright, but not great if you have many files to share. If anyone finds a solution, please post. 

[kglad]

@rockindesigner 

contact your admin.

[JoeCmdQ]

This is still broken. Why is there no way of contacting Adobe? We just have to come on here and moan. 

[kglad]

there are ways to contact adobe support. for teams or enterprise users that's via the admin console:

use your console to ask for help, https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

[briefme]

Me too

[kglad]

@briefme 

if you think there's a cc desktop app issue, use the fix(ex) above.