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A
addi83__3445
Known Participant
February 3, 2025
Question

Creative cloud "log in loop"

  • February 3, 2025
  • 1 reply
  • 967 views

Im having an issue. Im trying to install adobe creative cloud. It opens a window for me to log in. The website says im logged in.

however im not and adobe creative cloud continues to open windows.

This is my first time using adobe and i really need help! 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 3, 2025

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

if that fails,

 

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

 

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

A
addi83__3445Author
Known Participant
February 3, 2025

Ty! imma try these. Noticing one issue tho. That being that i havent even installed adobe desktop. Its the installer thats bugging

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 6, 2025

Greetings. Kglad Thank you! I am an idiot. As i am a swedish speaker i did not find the credential manager and was using the wrong software. Id like to apologise for wasting ur time. And thank you for fixing my service!

10/10


you're welcome (and you have more work to do to catch up to me in the "stupid mistake" department).

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