• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud - Reparatur

Explorer ,
May 19, 2023 May 19, 2023

Copy link to clipboard

Copied

Bereits zum 2. Mal  bekomme ich die folgende Nachricht, zuletzt nach Export zwei umfangreicher "Sammlungen" auf eine HDD: Zur Behebung dieses Problems ist Adobe Creative Cloud erforderlich. Diese fehlt jedoch oder ist beschädigt. Laden Sie eine neue Kopie herunter und installieren sie diese = > Reparatur.

 

Am nächsten Tag nach dem Herunterfahren von LR:

 

:Unbenannt.JPG

Diese Fehlermeldung habe ich schon öfter bekommen, ohne dass ich eine Fehlfunktion feststellte.

 

sfc /scanow findet keinen Fehler,,,

Im Netz wird geraten, den Notification Helper zu deaktivieren wg. der hohen Auslastung des CPU.

Den Adobe Acrobat benütze ich nicht mehr...

Kann sich jemand daraus einen Reim machen?

Liebe Grüße

Robert

Robert

TOPICS
File sync , Libraries

Views

127

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 19, 2023 May 19, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 19, 2023 May 19, 2023

Copy link to clipboard

Copied

LATEST

if @John T Smith's suggestion doesn't help, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines