Creative Cloud says its totally full but it's empty and I can't load any file

Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Hi, CC says I got the 100 gb full and I can't load any file, but the folder is actually empty because I deleted everything that was there, anyway I can't do anything and it doesn't sync anymore because it's saying it's full.

Thank you in advance

Captura de Pantalla 2022-06-21 a la(s) 6.48.23 p.m..pngCaptura de Pantalla 2022-06-21 a la(s) 7.04.42 p.m..png

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Cloud storage web assets , File sync , Libraries

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correct answers 1 Correct answer

Community Beginner , Jun 22, 2022 Jun 22, 2022

SOLVED !, I got many files in the folder "Deleted", they were what weighed so much !

This was the link

https://assets.adobe.com/deleted

My feedback for Adobe is: don't make so confuse and scattered the information of the storage system

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Adobe Employee ,
Jun 22, 2022 Jun 22, 2022

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Hi There,

 

We are sorry for your difficulties as the Creative Cloud Application shows storage full though you have no files. To help you better, could you please let us know the version of the Creative Cloud Desktop Application and the OS Version. Also, make sure, the CC App is in the foreground, and then press CTRL+ALT+R, it will refresh the application. Could you also confirm if you have the same error shown in Creative Cloud web which you can access through assets.adobe.com

We have some troubleshooting articles to resolve the storage full issue, please refer below:

https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Please let us know if this helps. Also, share with us the details to investigate the issue.

 

Regards,

Neelam

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Community Beginner ,
Jun 22, 2022 Jun 22, 2022

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SOLVED !, I got many files in the folder "Deleted", they were what weighed so much !

This was the link

https://assets.adobe.com/deleted

My feedback for Adobe is: don't make so confuse and scattered the information of the storage system

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Adobe Community Professional ,
Jun 22, 2022 Jun 22, 2022

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LATEST

Add these URLs to your browser's bookmarks/favorites.


Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express (formerly called Spark) https://www.adobe.com/express/
- Projects
- Brand files
- Graphics
- Web pages
- Videos

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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