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Creative Cloud - some thing went wrong, please restart the app and try again

New Here ,
Oct 23, 2021 Oct 23, 2021

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Hi all, my internet connection works well, but creative cloud keep being like this. I've uninstalled and reinstalled it but this problem keep happening. I tried to turn off core sync but the core sync doesn't appear in my extension. I attach my wifi information. Anyone can help?

Screen Shot 2021-10-23 at 22.19.20.png

Screen Shot 2021-10-23 at 22.18.46.png

defaultg5pgucrq15nl_0-1635002499020.png

 

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Cloud storage web assets, Collaboration, File sync, Libraries

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correct answers 1 Correct answer

Adobe Community Professional , Oct 23, 2021 Oct 23, 2021
first, reset the cc app: to reset the cc desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, try to repair https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails go ahead and uninstall/reinstall per the above link if that fails, do a clean cc install following each applicable step: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html...

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Oct 23, 2021 Oct 23, 2021

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Thank you, amazing. It works for me after applying all those steps!

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Adobe Community Professional ,
Oct 24, 2021 Oct 24, 2021

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you're welcome, but sorry you had to go through all that.

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