Creative Cloud startet nicht mehr. Neuinstallation half nicht

[Grit35404888n9sf]

Hallo

ich habe das Problem das meine Creative Cloud nicht mehr korrekt lädt, wodurch ich Photoshop und Co nicht mehr installieren kann.

Ausprobiert habe ich bisher: Deinstallation  aller Adobe Programme inkl Creative Cloud. Danach Neustart. Es konnt weiterhin die Meldung das das Laden zu lange dauert.

Die Cloud erneut deinstalliert und danach alle Adobe Reste von Hand entfernt (Registry, Programme-Verzeichnis, Nutzer-Verzeichnis). Danach Neustart und neuinstallation. Hat auch nichts geholfen

Was kann ich noch machen?

[Grit35404888n9sf]

PS: Es geht um Windows

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Grit35404888n9sf]

Leider hat das alles nichts geholfen. Wo finde ich denn einen älteren installer?

[kglad]

did you click the last link in that post?

[Grit35404888n9sf]

Yes I did. I have tried older versions. The creative cloud is installed but during the first start, it says that it must update the CC and then when I try to open, the same happens. It tries to load the applikations but never finishes the loading.

[kglad]

what exactly do you see when opening the cc desktop app after the clean install steps?

[Grit35404888n9sf]

I added a screenshot here

[kglad]

what's your os/version?

[Grit35404888n9sf]

it's Windows 11 (22H2)

[kglad]

contact adobe support via chat so they can check your computer. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Grit35404888n9sf]

Thank you I will do that.

[kglad]

note what they do and then post an update here on the fix, if you have time.

[Grit35404888n9sf]

I gave up to fix it. I formated my hard disk and reinstalled windows. Now it works again

[kglad]

sounds good.