• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Creative Cloud startet nicht mehr. Neuinstallation half nicht

Community Beginner ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

Hallo

 

ich habe das Problem das meine Creative Cloud nicht mehr korrekt lädt, wodurch ich Photoshop und Co nicht mehr installieren kann.

Ausprobiert habe ich bisher: Deinstallation  aller Adobe Programme inkl Creative Cloud. Danach Neustart. Es konnt weiterhin die Meldung das das Laden zu lange dauert.

 

Die Cloud erneut deinstalliert und danach alle Adobe Reste von Hand entfernt (Registry, Programme-Verzeichnis, Nutzer-Verzeichnis). Danach Neustart und neuinstallation. Hat auch nichts geholfen

 

Was kann ich noch machen?

 

 

TOPICS
File sync

Views

182

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

PS: Es geht um Windows

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 20, 2024 Feb 20, 2024

Copy link to clipboard

Copied

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 21, 2024 Feb 21, 2024

Copy link to clipboard

Copied

Leider hat das alles nichts geholfen. Wo finde ich denn einen älteren installer?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 21, 2024 Feb 21, 2024

Copy link to clipboard

Copied

did you click the last link in that post?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

Yes I did. I have tried older versions. The creative cloud is installed but during the first start, it says that it must update the CC and then when I try to open, the same happens. It tries to load the applikations but never finishes the loading.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

what exactly do you see when opening the cc desktop app after the clean install steps?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

I added a screenshot here

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

what's your os/version?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

it's Windows 11 (22H2)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

contact adobe support via chat so they can check your computer. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

Thank you I will do that.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 29, 2024 Feb 29, 2024

Copy link to clipboard

Copied

note what they do and then post an update here on the fix, if you have time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 18, 2024 Mar 18, 2024

Copy link to clipboard

Copied

I gave up to fix it. I formated my hard disk and reinstalled windows. Now it works again

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 18, 2024 Mar 18, 2024

Copy link to clipboard

Copied

LATEST

sounds good.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines