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Participating Frequently
February 20, 2024
Question

Creative Cloud startet nicht mehr. Neuinstallation half nicht

  • February 20, 2024
  • 2 replies
  • 738 views

Hallo

 

ich habe das Problem das meine Creative Cloud nicht mehr korrekt lädt, wodurch ich Photoshop und Co nicht mehr installieren kann.

Ausprobiert habe ich bisher: Deinstallation  aller Adobe Programme inkl Creative Cloud. Danach Neustart. Es konnt weiterhin die Meldung das das Laden zu lange dauert.

 

Die Cloud erneut deinstalliert und danach alle Adobe Reste von Hand entfernt (Registry, Programme-Verzeichnis, Nutzer-Verzeichnis). Danach Neustart und neuinstallation. Hat auch nichts geholfen

 

Was kann ich noch machen?

 

 

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2 replies

kglad
Community Expert
February 20, 2024

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Participating Frequently
February 21, 2024

Leider hat das alles nichts geholfen. Wo finde ich denn einen älteren installer?

kglad
Community Expert
March 18, 2024

I gave up to fix it. I formated my hard disk and reinstalled windows. Now it works again


sounds good.

Participating Frequently
February 20, 2024

PS: Es geht um Windows