Creative Cloud Storage - File Archive: Page Not Found

[Pam Bourdon]

I've been using the CC file storage for a month. I recently uploaded a bunch of new data and got a warning that I'd exceeded my 20 gb limit. When I went into the archive, I started deleting files and folders, but soon get an error message that asked me to "please try again". Deleting ceased to work.

I've since completely emptied the Creative Cloud folder on my computer, but when I go to Creative Cloud.com it shows I've "used" 13.2 gb of my data and, strangley, three folders of my files continue to appear.

When I try to go to the archive, I get a message: "Page Not Found". Seems as though it doesn't exist anymore or there's no way for me to access it.

Through all of this, file synching continues unless I pause it.

I'd like to just clean everything out and start again, but it seems there's no way to access the archive. I'm running the latest version of CC desktop on Windows 7 and use other apps such as Indesign, Photoshop, etc.

Any ideas?

[Ken G. Rice]

Are you still seeing Page Not Found when viewing the Archive?

[Pam Bourdon]

Yes, I am.

I also see three folders and one file on the Adobe CreativeCloud.com site that are no longer present in my personal Creative Cloud folder, on my personal hard drive. I've currently got file syncing paused because it seemed to run indefinitely with no result.

[Ken G. Rice]

@Pam Bourdon - We have deleted the files in your Archive. One file had a metadata issue and so we placed it a folder starting with "Recovered".

[yarontm]

I have the same problem.. what can we do? this is a sirious bug!

[Ken G. Rice]

@yarontm - You have over 10,000 items in your Archive and so a timeout issue is causing Page Not Found to display. Would you like us to restore or permanently delete the items in the Archive.

[yarontm]

Please restore everything, this is a very bad experienceexperience...

[Marc F Kubischta]

Hi yarontm - We are working on a fix for the timeout issue. Meanwhile, we have moved the items from your archive to a folder named "Restored". If you would like these items to be permanently removed, you can archive the "Restored" folder from https://creative.adobe.com and then from https://creative.adobe.com/archive you can choose to permanently delete this new folder.

[yarontm]

Hi again,

When I try to view the "restored" folder I still get "page not found". Is this some kind of a joke?

Please fix this ASAP!

[claudio.marconato]

I'm having the same problem accessing the Archive folder. I have also other syncing problem, after a restore of my Mac I've noticed that my files wasn't sync with the cloud, I had to restore my files from my Time Machine backup... this CC file service is really unaffordable!. Now I'm trying to wipe my cloud space to restore my documents but during the process I suddenly can't access my archive. The worst thing is that even my root file folder is not in sync with the cloud...  Is there any maintenance in progress?

[Ken G. Rice]

@mclaud_it - We are investigating your problem.

[Mattmcquiff]

This is what I get, also trying to empty the folder,

http://youtu.be/bBTHs1KMm7o

every time I delete they re appear and likewise get the page not found.

The folder on my desktop is empty.

[Ken G. Rice]

@Mattmcquiff - You also reached out to Customer Support. The problem you were having has been resolved.

[Mattmcquiff]

The items that were stuck can now be moved to the archive but will not delete permanently, i get the error.

An error occurred, please try again.

With regards to customer support I was in touch with them a week ago and I'm still awaiting a response from them.

Matt

[Marc F Kubischta]

Hi Matt - we have removed the stuck item from your archive, and are working on fixes for the issues "page not found" and "error occurred" while deleting.

[Marc F Kubischta]

Hi mclaud_it, we have repaired your archive. This should resolve the issue you were seeing with syncing.

[claudio.marconato]

Thank you, I permanently deleted all the archived files. Now the cloud seems perfectly synchronized with my local HD.

[Mattmcquiff]

That got rid of it all, looks ok so far, although won't sync the Lightroom library, too many odd file names i think.

[unYannickFrechette]

I have the same issues... Can't empty the archives because I get error.  I do have thousand of files in multiple folder and subfolders.

And I do have a "Page not found" on the home page and the /files page.

Can you empty all my cloud storage and fix this! ?

[Gianpaolo Oteri]

Hi!

me, too....

I have the same issues: I've tried to sync the lightroom catalog folders, which contains over than 20.000 files...

and now I can't browse the archive folder.

Can you delete all my archive folder, please?

thank you!

[David__B]

@Gianpaolo Oteri,

We emptied your Archive from your side so the issue should be resolved.

@unYannickFrechette

Thanks for the update. I'll follow up and let our engineering know. What was the name of the folder that was causing the issue?

[Gianpaolo Oteri]

HI,

My Archive folder doesn't seem empty and I can't still browse it!

My account occupied space is reported to be 9,0GB/20,0GB.

But I have only one folder, of about 500 Mb, in my cloud space...

could you verify?

regards

thank you

[David__B]

@Gianpaolo Oteri

Can you check again? The issue should be resolved now.

- Dave

[Gianpaolo Oteri]

ok,

thank you, now it's all right!

What is the limit to the number of files I can store in the cloud?

[David__B]

@Gianpaolo Oteri

Good to hear its resolved. Thanks for confirming.

I don't think there is a limit as to the number of files, the only restriction is in terms of space. I know when attempting to sync a real large of smaller files using file sync feature has the potential to cause instability issues, 30,000+ small files. Also, there are restrictions in terms of file size when uploading, 1GB for a browser and 5GB with the sync feature.