Creative Cloud storage is full, but there are no files anywhere

New Here ,
Jun 17, 2022 Jun 17, 2022

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I continously receive a message that my Creative Cloud Storage (20GB) is full, but I cannot find any file in there whatsoever. Not on my PC (windows-user/Creative Cloud Files), not online (https://assets.adobe.com/cloud-documents).

 

I want you to fix my storage counter to 0. I also want you to to fix your cloud. If not, I'll stop paying for this subscription. This support situation is horrible.

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Cloud storage web assets

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Adobe Community Professional ,
Jun 17, 2022 Jun 17, 2022

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>want you to fix

 

This space is provided by Adobe, but it is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Jun 17, 2022 Jun 17, 2022

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Hi there,

 

We're sorry to hear about your difficulties. Please check the following locations mentioned in this article to check if there are any files stored there: https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

 

Also, please ensure that your deleted files aren't using valuable storage by deleting them permanently. You may check this article for more info: https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

 

Let us know how if it helps.

 

Regards,

Tarun

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Adobe Community Professional ,
Jun 17, 2022 Jun 17, 2022

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LATEST

Did you empty your Deleted Files folders?



Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Adobe Express (formerly called Spark) https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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