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ThievingKlingon
ThievingKlingon
Inspiring
September 16, 2021
Question

Creative Cloud storage - unable to download large files

  • September 16, 2021
  • 1 reply
  • 1774 views

I have about 60GB of space left on my CC storage. Today I tried to download large files (about 1.5GB-2GB) but I keep getting the 'download failed/insufficient space' error message.

 

Tried several times and gave up.

 

Anyone know what could be the issue?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 16, 2021

ThievingKlingon, how much disk space is available on the drive you are downloading the file to?  Is this the same drive/partition that contains the operating system?  If not, then how much space is available on the drive/partition containing the computers operating system.

ThievingKlingon
ThievingKlingonAuthor
Inspiring
September 17, 2021

Hi Jeff,

I chose the 'Creative Cloud Files' folder to download the items to, so it's not a local folder on my desktop.

 

Have been doing that for awhile but only yesterday did I run into these issues.

ThievingKlingon
ThievingKlingonAuthor
Inspiring
September 19, 2021

Thanks, ThievingKlingon. It looks like you have chosen to have the Creative Cloud Files to be on the F: drive. However, please be aware that sufficient disk space must still be available on the drive containing the operating system.  Temporary files will be stored on the drive to sync and complete the download of the application and complete the install process.

 

A good rule of thumb is to keep at least as much disk space free, on the drive/partition containing the operating system, as double the amount of installed RAM.


Hi Jeff,

The 'Creative Cloud Files' folder is actually not on F drive - if you look at the image, it's on the same drive as my iCloud folders, so I'm guessing it's on the C drive?

 

I didn't know temp files will be stored on a local drive to sync each time I transfer files to/from Creative Cloud. If that's the case, is it possible for me to choose F drive for the temp file storage, or it *has* to be the C drive?

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