Creative Cloud storage - unable to download large files

Forum|Forum|4 years ago
September 16, 2021
1 reply
1774 views

I have about 60GB of space left on my CC storage. Today I tried to download large files (about 1.5GB-2GB) but I keep getting the 'download failed/insufficient space' error message.

Tried several times and gave up.

Anyone know what could be the issue?

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

ThievingKlingon, how much disk space is available on the drive you are downloading the file to? Is this the same drive/partition that contains the operating system? If not, then how much space is available on the drive/partition containing the computers operating system.

ThievingKlingonAuthor

Inspiring

Hi Jeff,

I chose the 'Creative Cloud Files' folder to download the items to, so it's not a local folder on my desktop.

Have been doing that for awhile but only yesterday did I run into these issues.

ThievingKlingonAuthor

Inspiring

I am sorry, ThievingKlingon, but the temp files must be stored on the same drive that contains the operating system.

Hi Jeff,

Sorry I'm a little confused again - I have 100GB of storage space on CC storage, so all my work files are there.

But why is my C drive still indicating that CC files are using up 42G of space? I thought all files stored on the cloud? Is it because there's failure to sync the files to the cloud?

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