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Creative cloud stuck to login, breaks uninstall

New Here ,
Jun 03, 2023 Jun 03, 2023

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I cannot login to my Creative Cloud account on app (I can on the website). I just get the "loading" button rolling and it doesn't help even if I try with firewall off.

Olli30265065gs5x_0-1685812255842.png

 

As a fix I could try to uninstall Creative cloud, but it wont allow me as I still have Photoshop installed.

Olli30265065gs5x_1-1685812299576.png

 

And I cannot uninstall Photoshop, as for some reason it wants to open Creative cloud that cannot get past login screen.

Olli30265065gs5x_2-1685812371309.png

 

 

Any ideas?

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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correct answers 1 Correct answer

Community Expert , Jun 03, 2023 Jun 03, 2023

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling Photoshop from Control Panel and then reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling Photoshop from Control Panel and then reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Jun 03, 2023 Jun 03, 2023

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only if @Peru Bob's suggestions fail, 


repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Jun 04, 2023 Jun 04, 2023

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Thank you kind  sir!
The resetting trick worked

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