Creative Cloud Sync Error - Rogue Exclamation Point

[MeKevinB]

This is a weird issue. Functionally, everything works. This is more of an aesthetic anamoly that I know can be fixed because it's happening on my iMac but not my Macbook Pro, both up to date on macOS and Creative Cloud versions. Admittedly, I don't use my Macbook Pro to edit much these days but I recently powered it up and made sure OS and CC were updated and that when I noticed that the issue solely exists on my iMac. It's confusing to type it out so I've included a YouTUbe link below; a screen recording recording showing the issue and how it behaves. It should be noted that the issue started randomly almost a year ago, way before the change that took place on Feb 1st of this year.

Note in the video how the CC icon in the system tray does not have the exclamation point when initially clicked but the cloud icon inside of the CC app immediately does. I pause syncing and start it again and then the exclamation point shows on the CC icon in the system tray, all while CC says that files are syncing and up to date with a green check mark. I've completely uninstalled and reinstalled CC on this iMac to the point of completely wiping all Adobe apps and reinstalling everything, didn't even preserve current settings. Started it all from scratch. I haven't wiped the entire hard drive and wiped macOS because I don't feel that will be needed. There has to be a folder somewhere that can be renamed or deleted, maybe even a hidden one.

https://youtu.be/a_mrj_l4klk

[kglad]

probably you just need to reset.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[MeKevinB]

Yeah, as mentioned in my original post, none of those steps have fixed the issue. Since I never mentioned using Windows and your response mentions Windows several times I have to think it's a canned response but thanks anyway.

[kglad]

you're welcome.

[Studio_402]

I'm having the same exact problem. I think it has something to do with Adobe changing their file syncing services.

[kglad]

@Studio_402 

did you reset your cc desktop app?