Creative Cloud - Sync stuck in loop

[georazz]

Does anybody know how to remedy this?

I've logged out and logged in to both computers with CC installed. On my MacBook Pro, there's no issue but on my Windows 7 machine, this is all CC does - "Syncing files 12 of 17". Or it starts with 16/17. It's always one of the two and it just does that infinitely. It does it incredibly fast, appearing like a flash. Help/advice?? Thanks!

[chin c]

After 3 days of looking for an answer to this finally resolved this issue through this answer. Thank you so much Perinus!!

[cliffclof]

Problem continues for me.  How I solved it this time.   After talking with Adobe support a few times with no resolve, I was able to do the following solution.  It entails complete removal and reinstallation of Adobe.  I wanted to remove all traces of Adobe because each time i uninstalled Creative Cloud and reinstalled it would relink to my sync folder and the problem would persist.

Note: Adobe should have an option to change folders and redownload new file copies instead of moving.  Or sync modification resolution. This would resolve a lot of these sync conflicts with a complete sync reset using the cloud.

Windows PC

**WARNING THIS WILL REMOVE YOUR SETTINGS NOT STORED IN THE CLOUD**

This will completely remove Adobe from your system and return it to near vanilla as if you never installed it before.

• Do your proper file and settings backup.
• Pause sync
• Uninstall apps from within Creative Cloud app
• Logout
• ctrl+alt+delete to get to task manager.
  • stop all adobe programs, helps to sort by name.
  • if they come back force stop them again and again until you stop them from being pesky
• Uninstall all remaining adobe apps from the Windows installed programs control panel
• Rename your creative cloud files folder path to somthing else, append 'bak' to it or something.
• Delete the Adobe folder in C:\Users\username\Documents.
• Run the CC Cleaner tool provided by adobe. Clean all. (this begins destructive deletions of your personal settings or unsynced file states if they are not stored in the cloud or backed up.)
• Navigate to the full path %AppData% under Roaming delete the folder named Adobe, go back one folder and navigate to Local and Local Low.  Remove folders named Adobe
• Go to C:\Program Files\ and C:\Program Files (x86)\; delete both folders named Adobe
• Navigate to %Temp%.  Delete all Adobe folders and files
• Navigate to C:\ProgramData.  Delete Adobe folder.
• *Any files that say they cannot delete, try again then move on.
• Restart the machine.
• Reinstall creative cloud desktop
• Open and sign in
• Immediately pause sync upon launch and if you need to point to another cloud documents folder, do so now.  choose move for the popup.  Then start sync again.

Enjoy a clean Adobe cloud as if new.

[MaxStrammer]

Thanks Perinus,

This problem has been hounding me for ages and your fix worked for me as well - thanks! But only for a while...

I was happily watching Sync scoot along and complete more than 10k of the 40k files it was scheduled to sync, thinking the problem was cracked, but then it suddenly popped up with the same error as before. I have plenty of free space available so am at a loss to work out what's going on. Have you had a recurrrence? It seems a drag to have to go through your fix each and every time this happens.

[cliffclof]

@MaxStrammer.  Where is your creative cloud folder located?  On the C drive, another removable drive or somewhere else?  How often does this happen for you?

[MaxStrammer]

It's on a fixed hard drive (RAID), but not c:



This is a more or less permanent fault. I can temporarily fix it by
following the steps outlined by "perinus" at
https://community.adobe.com/t5/creative-cloud-services-discussions/creative-
cloud-sync-stuck-in-loop/td-p/6374694, but it recurs after a short while.
I've just about given up on syncing until a solution is announced.



M.

[cliffclof]

It might be worth looking at doing a backup and going through the steps I outlined after that in the same thread. Those steps will completely remove all instances of Adobe from your computer.   This is what it took for me to solve the problem perminently.   Haven't had any trouble since.

[MaxStrammer]

If this is still bugging some people, I had the same problem (on a PC) about a year ago. I eventually fixed it - see below - and it hasn't recurred (fingers crossed).

1. I suspended FileHistory and my daily (late evening) full Acronis disk backup (I know it’s a bit belt & braces but, hey, it’s a back-up regime! I have BackBlaze running all the time as well)
2. The sync seemed to progress much further than it had been doing…but then stopped with the usual error msg
3. However, this time I could see the list of files that it was objecting to, so I went onto CC Web and deleted them (likewise from the Creative Cloud folders on my desktop & laptop)
4. BOOM! “File syncing Up to date” - ecstasy 😊😊

Cheers,

Martin