Creative Cloud thinks I'm using old version of Windows | Can't update apps do to failed requirements

[Kevin23634124uw74]

When checking system requirements, the Creative Cloud desktop app thinks that my computer is running on Windows XP (version 5.1.2600) but it actually is Windows 10 version 22H2 (OS Build 19045.2846).

I cannot update any programs because it continually fails the system requirements check.

Where does the app check which version of Windows I am using? I do not know if there is an old file/program that I need to remove.

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, what version of the cc desktop app is installed?  (and can you update it?)

[Kevin23634124uw74]

Reset did not work.

I am using version 5.10.0.573.

I feel like I have old software on my computer somewhere that isn't in an apparent location.

[kglad]

repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Nancy OShea]

Are you're running CC in Windows Compatibility Mode?

1. Go to Win Start menu.
2. Scroll down to CC desktop icon (cloud).
3. Right-click and select Open File Location. This should launch File Explorer.
4. Right-click on Creative Cloud and select Properties. 
5. Click on Compatibility tab.
6. See screenshot.